Burlington Hotel, BW Premier Collection by Best Western

The hotel is a charming Victorian building that consistently impresses guests with its exceptional staff and welcoming pet-friendly policy. Its prime location near the seafront makes it an ideal choice for sightseers and pet owners who enjoy scenic coastal walks. Guests frequently commend the hotel's spotless cleanliness and the comfort of its rooms, ensuring a restful stay. This establishment is particularly well-suited for couples seeking a peaceful getaway, families exploring the area, and travelers utilizing the Eurotunnel due to its convenient accessibility. To enhance your visit, guests recommend taking advantage of the beautiful promenade for leisurely strolls and noting the various parking options available, including free street parking nearby. Consider requesting a room on a higher floor for potential sea views, though some views may be partially obstructed.

Facilities & Amenities
Guests appreciate the hotel's well-maintained historical features and the overall pleasant public areas, which contribute to its character. The hotel provides Wi-Fi for guest connectivity, ensuring they can stay connected during their visit. There is a nice outside space available for guests to enjoy drinks, adding to the relaxation options. For those traveling with pets, the hotel is notably pet-friendly, often providing a dog bed and water bowl in the rooms, a thoughtful touch that many pet owners value, although some found the dog bed to be quite basic. The presence of an elevator is convenient for accessing different floors, particularly for guests with luggage or mobility needs. Additionally, guests noted the availability of ice machines and vending machines for added convenience during their stay.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness of the rooms, often describing them as spotless and well-maintained. Many found the beds comfortable, ensuring a restful night's sleep, though a few mentioned some beds being worn or too soft. Rooms are generally described as well-appointed, with some recently refurbished to a modern standard, featuring spacious bathrooms and walk-in showers. Some deluxe or suite rooms offer luxurious touches like soaking tubs and four-poster beds, with some providing sea views. However, some guests experienced issues with room temperature, finding rooms too hot even in cooler months, with limited control over heating and no air conditioning, though fans were sometimes provided. Noise levels from other rooms, parties, or the lift were occasionally noted as a concern due to soundproofing. In-room amenities typically include coffee maker facilities, toiletries, and good quality bedding.

Dining & Food Quality
The breakfast at the hotel receives mixed but generally positive feedback. Most guests describe it as good or excellent, offering a wide variety of options, including a buffet and hot cooked options ordered from a menu. Many appreciate the use of locally sourced produce. However, some guests reported issues with the buffet food being cold or certain items, like bread or bacon, being unavailable or undercooked, particularly during busy times. The restaurant is frequently praised for its food quality and reasonable pricing, with many enjoying their evening meal there. The bar is highlighted for its cocktails and pleasant atmosphere, though some found the drink prices to be on the higher side. It's important to note that while the hotel is pet-friendly, dogs are generally not permitted in the main restaurant area, with alternative dining spaces often provided for guests with pets.

Location & Accessibility
The hotel boasts an excellent and central location, highly praised for its proximity to the seafront and the scenic Leas, offering beautiful walks and views across the Channel. Guests find it conveniently situated within easy walking distance to the town centre and the harbour, typically a pleasant 15-30 minute stroll. Its position also makes it a very convenient stop for travelers using the Eurotunnel. The hotel is also accessible from the train station and offers good access to public transport. While the hotel has limited on-site parking spaces, which are often full, guests frequently find free on-street parking nearby or utilize the hotel's permit parking scheme for a modest daily fee. This ensures accessibility for those arriving by car, despite the initial challenge of finding a spot.

Staff & Service
The staff at the hotel consistently receive outstanding praise, being described as exceptionally friendly, helpful, and welcoming. Guests frequently highlight their attentive service and professional demeanor, noting that nothing seems too much trouble. The check-in process is often described as quick and smooth, with staff being very accommodating to requests, including early check-ins or room changes. From the reception staff to the restaurant staff and bar staff, the entire team is commended for their hard work and dedication to ensuring a positive guest experience. Many reviews emphasize that the staff are a significant reason for guests' repeated stays, creating a warm and comfortable atmosphere that makes visitors feel valued and well-cared for.

Additional Information
The hotel maintains a strong pet-friendly policy, welcoming dogs with amenities like a dog bed and water bowl, though guests should be aware of a nightly pet surcharge. While pets are accommodated, they are typically restricted from certain dining areas. Guests who are part of the rewards program occasionally report receiving upgrades or other perks. Some guests have noted event noise from parties held downstairs, which can be audible in certain rooms, particularly on weekends. The hotel offers wheelchair accessible rooms with features like wet rooms, catering to diverse needs. As a historical building, some rooms may have quirks such as variable heating control or occasional creaky floors, adding to its character. Suites may include additional amenities like a kitchenette, enhancing longer stays.