BRENZA HOTEL

The hotel is highly regarded for its exceptional proximity to Sannomiya Station and its surprisingly spacious rooms, a notable feature for urban accommodations in Japan. Guests consistently praise the hotel's prime location, the generous room size, overall cleanliness, and the comfortable beds. The attentive staff also contributes significantly to a positive guest experience. This hotel is an ideal fit for business travelers seeking convenience, sightseers looking to explore the city with ease, and families who appreciate the extra space for comfort. To enhance your stay, be aware of ongoing construction near the station which may necessitate temporary detours, and remember to collect desired amenities from the reception area upon arrival.

Facilities & Amenities
Guests frequently highlight the convenience of the hotel's smart TVs, which offer access to streaming services like Netflix and YouTube, providing entertainment options in the room. Free Wi-Fi is consistently available, ensuring guests can stay connected. The laundry room is a particularly appreciated facility, equipped with efficient washer/dryer combination machines and self-dispensing detergent, making it easy for guests to manage their laundry needs. A wide selection of amenities such as drip coffee, various bath salts, and make-up remover are available for guests to collect at the reception. Rooms are also fitted with kettles and ample USB ports and power outlets conveniently located near the bed and desk. However, some guests reported that the refrigerator in their room did not cool effectively. Ice machines and vending machines are also provided for additional convenience.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness, with rooms consistently described as tidy and well-maintained, though a few isolated instances of unemptied bins or dust were noted. Rooms are widely considered spacious for Japanese standards, offering ample room to open suitcases and move around comfortably. Feedback on the beds and pillows is mostly positive, with many guests finding them comfortable and conducive to a good night's sleep, though some found the mattress either too soft or too firm. A common observation is the dim lighting in the rooms, which some guests felt made tasks like reading or working challenging. While double-glazed windows effectively reduce street noise, some guests reported hearing sirens, motorcycle sounds, or noise from neighboring rooms and ongoing construction. The bathrooms are typically compact, and some guests experienced inconsistent water temperature in the shower.

Dining & Food Quality
The breakfast at the hotel consistently garners high praise for its quality and variety. Guests describe the meal as delicious, hearty, and healthy, featuring a selection of items such as fresh salad, fruits, yogurt, and a choice of bread, including offerings from a local bakery, alongside warm onigiri and desserts. The coffee served during breakfast is frequently highlighted as exceptional, with one specific blend receiving particular commendation. The dining area is noted for being spacious and clean, providing a pleasant atmosphere to start the day. While many guests found the breakfast to be a good value given its quality, some felt it was a bit expensive for a one-plate meal, despite the positive feedback on the food itself.

Location & Accessibility
The hotel's central location is a significant advantage, consistently praised for its exceptional proximity to Sannomiya Station, encompassing JR, Hankyu, Hanshin lines, and various bus terminals, which makes it incredibly convenient for transportation and exploring the city. Guests appreciate being within easy walking distance of numerous restaurants, bustling shopping streets, and essential convenience stores like Lawson's, ensuring all immediate needs are readily met. The location also provides good access to local attractions. However, a recurring issue is the ongoing construction in the surrounding area, which has led to detours, packed walkways, and occasional unpleasant smells near the elevators, causing some inconvenience. Additionally, some guests found the hotel's signage to be subtle, making it initially difficult to locate. Parking is available on-site, though it incurs an extra cost and can sometimes be full.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and politeness. Guests frequently highlight their attentiveness and willingness to assist with various requests, from providing extra pillows and blankets to helping with restaurant bookings and luggage forwarding services. The check-in and check-out processes are described as quick, easy, and smooth, with the convenient system of returning the card key to a box for departure. Housekeeping is generally efficient, ensuring clean rooms and providing fresh towels daily, even for guests on eco-plans. While most interactions are positive, there was an isolated comment regarding a manager's conduct. The system where guests collect amenities from the reception area is generally well-received for its convenience and environmental consideration.

Additional Information
A notable feature is the hotel's amenity collection system, where guests can select desired items like drip coffee and various bath salts from the reception area, promoting sustainability and personalized choice. For those on eco-plans, the hotel provides towel exchange without full room cleaning, a convenient option for extended stays. Guests appreciate the ability to slightly open room windows and independently control the air conditioning, offering a greater sense of comfort and ventilation. Some rooms feature a step-up entrance, a design element that a few guests found unexpected and occasionally inconvenient, particularly in low light. A point of concern for some guests is the absence of a designated smoking area within the hotel premises, requiring them to seek out external locations. Additionally, some guests noted issues with slow drainage in the bathroom.