BO Hotel Palazzo

The hotel stands out for its prime waterfront location and historic elegance, offering guests stunning views of the sea and harbor. Many guests highlight the hotel's impeccable cleanliness, comfortable accommodations, and the generally attentive service provided by the staff. It is an ideal choice for sightseers due to its central position within easy walking distance of the old town and port, and for couples seeking a romantic getaway with picturesque sunsets. Families also find the spacious rooms and convenient access to local attractions appealing. To enhance your stay, guests recommend utilizing the efficient shuttle service for parking and considering a room on a higher floor for even more breathtaking vistas. Additionally, be aware that specific breakfast items like omelets can be requested from the staff.

Facilities & Amenities
The hotel offers a range of facilities, though some aspects receive mixed feedback. The pool area, while small, is appreciated for its beautiful views and cleanliness, with guests noting the availability of clean towels. However, it can become crowded, and some visitors report issues with sunbed reservations by other guests. The spa provides a relaxing experience with a sauna, steam room, and massage facilities, though some guests encountered a jacuzzi that was out of order or found the spa area a bit worn. In-room amenities are a point of contention; many guests express disappointment over the absence of a kettle or coffee maker. While a mini-bar is present, some found it expensive or non-functional, and the safe often required staff assistance to operate. Air conditioning generally works well, but a few guests reported issues with rooms being too warm or the unit being noisy. For cyclists, bike storage is available, though some found it small and inconveniently low.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms and common areas as spotless. Room comfort, however, elicits varied opinions. Many rooms are noted as spacious and well-maintained, with some featuring modern decor. Conversely, some guests found their rooms to be small or described them as dated with worn furniture, suggesting a need for renovation in certain areas. The beds are generally reported as comfortable, ensuring a restful sleep, though a few guests found mattresses too soft or experienced discomfort from thin extra beds. Noise levels can be an issue, particularly from the port area, nearby bars, and yachts playing loud music into the early hours, which can disturb sleep. Some also noted noise from the air conditioning units or general soundproofing challenges in the older building. Bathrooms also vary, with some being spacious and modern, while others are described as tiny, lacking counter space for toiletries, or having issues such as leaking showers, loose fixtures, or the absence of a shower curtain, leading to wet floors.

Dining & Food Quality
The hotel's dining experience, particularly breakfast, receives widespread acclaim. The breakfast buffet is consistently described as excellent, very good, and amazing, offering a rich and varied selection of options. Guests appreciate the plentiful spread, which includes fresh fruit, pastries, and quality breads, with some highlighting the unique honeycomb display. While some found the daily offerings repetitive, especially for scrambled eggs, it's noted that specific egg preparations like omelets can be requested. The restaurant also garners positive feedback for its food quality, with many guests enjoying tasty and well-portioned meals, including a 5-course dinner option for those on half-board. The waiter service in the restaurant is frequently praised for being attentive and professional. The hotel also features a bar, which some guests found to be a pleasant area for a nightcap, though it was not always busy.

Location & Accessibility
The hotel boasts an excellent central location, placing guests within easy walking distance of the old town, port, bus station, and numerous restaurants and shops. Its position right on the waterfront provides beautiful views and convenient access to nearby beaches and promenades. However, parking is a significant consideration for guests arriving by car, as the hotel is not directly accessible by private vehicle. Guests must park their cars at an offsite lot, typically located about two kilometers away, for a daily fee of 10 Euros. To bridge this gap, the hotel provides an essential shuttle service, which is generally praised for its flexibility and the helpfulness of its drivers. While this service is efficient, some guests reported occasional long waits for the shuttle, and it operates with limited hours, typically ending around 11 PM, which can be inconvenient for late arrivals or departures.

Staff & Service
The staff and service at the hotel generally receive high praise, with many guests highlighting the team's friendliness, helpfulness, and attentiveness. The shuttle drivers are consistently commended for their efficiency and pleasant demeanor, making the parking situation more manageable. In the dining areas, the restaurant staff are described as professional, efficient, and very accommodating, contributing significantly to a positive meal experience. Housekeeping is noted for its good service and maintaining high standards of cleanliness. While most interactions are positive, feedback regarding the reception staff is somewhat mixed; many guests found them welcoming and efficient, particularly during check-in, while others reported instances of slower service, perceived inexperience, or a less personable approach from some individuals, including a manager. Overall, the dedication of the staff is a recurring theme, with many guests expressing a desire to return due to the excellent service received.

Additional Information
Guests should be aware of a recurring issue with sunbed reservations at the pool area, where some individuals reserve beds early in the morning and do not use them for extended periods, limiting availability for others throughout the day. This can lead to frustration for new arrivals seeking a place to relax by the pool. Another point of concern for some visitors, particularly during cooler months, was the presence of heating problems in certain rooms. Guests reported experiencing cold temperatures and, in some cases, were offered portable heaters as a temporary solution instead of a permanent fix to the room's heating system. Additionally, while the hotel's website or older information may list a casino as an amenity, guests have noted that this facility has been closed for an extended period, which might be misleading for those expecting to utilize it during their stay. These specific details, while not impacting the core services, are important for guests to consider for a fully informed and comfortable experience.