Big Horn Resort, an Ascend Collection Hotel

This hotel is primarily known for its attached water park, making it a popular destination for families with children seeking a fun-filled getaway. Its convenient location also appeals to travelers seeking convenience, placing guests within easy reach of local attractions and dining. While the water park is a significant draw, guest experiences are notably mixed regarding the hotel's overall condition, particularly concerning room cleanliness and comfort. Many visitors frequently mention issues with noise levels throughout the property and the quality of the beds, which are often described as worn. To ensure a smoother stay, guests are advised to verify water park hours and associated costs in advance, as these are often separate from the room rate. Additionally, bringing your own towels for the water park is recommended, and preparing for potential noise from other guests is advisable, as thin walls are a common complaint.

Facilities & Amenities
The hotel's main draw is its attached water park, which features various attractions like a wave pool and slides, providing entertainment for children. An arcade is also available on-site, adding to the family-friendly entertainment options. Guests appreciate the convenience of having a casino and bar within the hotel premises. While a fitness center is mentioned, its location can be confusing, with some guests noting it is off-site. The hotel offers Wi-Fi access, though some report issues with connectivity. Guests have noted that the elevators occasionally require maintenance, and the parking area, while available, can sometimes be busy. Some rooms lack modern conveniences such as USB ports and a safe, which can be an inconvenience for guests.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is varied, with some guests finding their rooms clean and spacious, while many others report significant issues. Common complaints include dirty floors, stained bedding, hair on surfaces, and general dust. The furniture is often described as scratched, broken, or showing signs of peeling paint, indicating a need for updates. Most guests found the beds uncomfortable, frequently mentioning them as sunk in, lumpy, or having visible springs, though a few found them acceptable. In-room amenities are basic, with some rooms featuring a tiny TV and lacking alarm clocks or USB ports. Noise is a pervasive issue, with many guests reporting thin walls that allow sounds of stomping from upstairs, children running in halls, and door closing noise to be clearly heard, leading to disturbed sleep. Bathrooms also receive mixed reviews, with some noting spacious bathrooms and hot water, but others encountering filthy conditions, clogged drains, mold, and poor shower pressure.

Dining & Food Quality
The hotel offers a complimentary continental breakfast, which receives mixed to negative feedback from guests. Many describe the selection as sparse, minimal, or mediocre, often noting a lack of variety. Common breakfast items include biscuits and gravy, fresh fruit, bagels, juice, cereal, and coffee. However, guests frequently express disappointment over the absence of meat options and describe the eggs as rubbery or the warm food as hard from sitting out too long. Some found the fruit selection basic. While the breakfast is free, many guests feel the quality and options do not meet expectations. Beyond breakfast, the hotel has a bar and a food hut within the water park area, but limited on-site dining choices are mentioned, with some guests noting a restaurant next door as a better alternative.

Location & Accessibility
The hotel boasts a central location, making it highly convenient for guests looking to explore the area. It is situated within easy reach of numerous restaurants, shopping centers, and local attractions such as the zoo. Its proximity to a clinic and direct freeway access further enhances its appeal for various types of travelers, providing a practical base for both leisure and business. Guests appreciate the ease of getting around from the hotel, whether for local excursions or appointments. Parking is available on-site, and while it can sometimes be busy due to the hotel's popularity, guests generally find it accessible and well-lit, contributing to a sense of security for visitors.

Staff & Service
Guest feedback on staff and service is notably mixed. Many guests commend the staff for being friendly, helpful, accommodating, attentive, and polite, highlighting positive interactions during check-in and with specific individuals. These positive experiences often contribute to a more pleasant stay. However, a significant number of reviews describe staff as rude, unfriendly, annoyed, impatient, or crabby, leading to frustrating encounters. The check-in process can be inconsistent, with some guests experiencing delays due to rooms not being ready or issues with key cards. Housekeeping service is a frequent point of contention, as many guests report a lack of daily room cleaning or a refusal to service rooms between nights, which is unexpected for a hotel stay. When maintenance is required, such as for AC or TV issues, staff are generally responsive.

Additional Information
A recurring theme in guest reviews is the hotel's overall condition, frequently described as run down, outdated, and in desperate need of renovations. Many guests note peeling paint and worn furniture throughout the property. A significant point of contention is the water park access, which, despite being a primary draw, typically incurs an additional charge for hotel guests and often operates with limited hours or unexpected closures. The discount offered to hotel guests for the water park is often perceived as minimal. The hotel maintains a pet-friendly policy, though some guests have reported issues regarding associated fees. Due to prevalent noise complaints, the hotel thoughtfully provides earplugs in rooms. Guests are also advised to bring their own towels for the water park, as they are not consistently provided by the hotel.