Best Western Thurrock Hotel

This hotel, an old building with character, is a popular venue for events and offers a convenient base for exploring the local area. Its signature feature is its ample on-site parking and easy access to major road networks, making it ideal for business travelers and event attendees. Guests consistently highlight the friendly staff and the spacious rooms. For families or those attending functions, the hotel provides a comfortable and practical stay. To enhance your experience, it is advisable to inquire about room location if you have mobility concerns due to the lack of a lift, and consider booking directly to potentially secure free parking.

Facilities & Amenities
The hotel offers a range of facilities, though some are noted for their limitations. A significant point for many guests is the absence of a lift, which can be challenging for those with mobility issues or heavy luggage, especially as rooms are spread across multiple floors. The hotel provides generally reliable Wi-Fi, though some guests reported connectivity problems. A security gate for the parking area is appreciated by many for the added peace of mind. On-site, there is a bar and restaurant, and some rooms are equipped with jacuzzi baths, adding a touch of luxury. Vending machines are also available for guest convenience.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and spacious, with many praising the comfortable beds that ensure a good night's sleep. However, a common observation is that the decor is dated and the hotel is in need of refurbishment to modernize its appearance. Feedback on room temperature is mixed; some report issues with heating or draughts from windows, while others note rooms can be excessively warm due to the lack of air conditioning. Noise levels are a frequent concern, stemming from creaky floorboards in older sections, audible traffic noise from nearby roads, and party noise from events held at the hotel. Bathrooms are typically clean, but some guests experienced problems with shower temperature control or slow drains.

Dining & Food Quality
The hotel's breakfast receives varied feedback; many guests commend its good quality and good selection, particularly the hot buffet items. However, some report issues with cold food or slow service during busy periods, often attributed to understaffing. The restaurant food is generally described as tasty and good value, with positive mentions of specific dishes. Conversely, some guests found the restaurant atmosphere soulless or encountered limited menu options and unavailable dishes. Bar food is also available and generally well-received. While room service is advertised, guests often find it unavailable, requiring them to visit the restaurant or arrange external food deliveries.

Location & Accessibility
The hotel boasts a highly convenient location for travelers, situated close to the M25 and Dartford Crossing, providing easy access to major transport routes. It is also well-placed for visiting Lakeside Shopping Centre, which is a short drive or bus ride away, and Chafford Hundred Train Station for direct connections to London. The presence of ample on-site parking is a significant advantage for guests traveling by car, and the gated parking offers a sense of security. While generally accessible, some guests have noted the hotel can be a bit hard to find initially, especially in the dark.

Staff & Service
The staff consistently receive high praise for their exceptional friendliness, helpfulness, and attentiveness. Many guests highlight their willingness to go above and beyond to assist, whether it's helping with luggage, promptly addressing room issues like heating or kettle malfunctions, or offering local advice. The check-in process is frequently described as quick and easy, contributing to a smooth arrival experience. Despite occasional reports of staff managing multiple roles, guests appreciate their dedication and positive attitude, noting their responsiveness to guest needs as a standout feature of their stay.

Additional Information
The hotel is a popular venue for events, including weddings and parties, with many guests commending the dedicated event staff and the suitability of the function rooms for such occasions. A notable concern for some guests, particularly those with commercial vehicles, is the reported issue of car park break-ins, despite the presence of a security gate. Another recurring problem is insect infestation, specifically mosquitoes, which can lead to uncomfortable bites, especially in warmer months when windows are opened due to the lack of air conditioning. Guests are often advised to book directly with the hotel to potentially receive free parking.