Best Western The Hub Hotel

The hotel's rooftop pool with its panoramic city views is a distinctive feature, offering a unique vantage point over Milan. Guests frequently commend the friendly staff, clean rooms, and a good breakfast. The hotel also provides a convenient shuttle service to mitigate its somewhat distant location. This hotel is well-suited for business travelers attending events at nearby exhibition centers like Fieramilano Rho, as well as guests with cars due to its parking facilities. Families might also find the amenities appealing, though those relying solely on public transport for city exploration should be mindful of the location. To enhance your stay, guests should plan their transportation carefully, utilizing the hotel's shuttle service to access public transport, and be aware that the surrounding area is industrial.

Facilities & Amenities
The rooftop pool with panoramic city views is a major draw, though some guests found the water to be cold or noted issues with cleanliness, including algae and mold. The fitness center is available, described as either well-equipped or basic, with some reports of machines not functioning. A wellness center or spa is also on-site, but its services are often paid and have been reported as closed or out of use by several guests. The hotel features a well-designed underground parking facility. Additionally, there are meeting rooms available, and a pleasant outdoor garden area for relaxation.

Cleanliness & Room Comfort
Rooms are generally described as spacious and clean, with many guests appreciating the comfortable beds and good views from higher floors. However, some reviews indicate that rooms can appear dated or show signs of wear and tear, including scratched furniture and peeling wallpaper. A recurring issue is the lack of temperature control, with many rooms reported as being too hot and windows unable to open fully for ventilation, leading to a stuffy atmosphere. Some guests also noted noise levels from adjacent rooms or outside, and occasional issues with bathroom cleanliness or drainage. Basic in-room amenities like coffee makers are present, but fresh water or milk for coffee are not consistently replenished.

Dining & Food Quality
The breakfast receives largely positive feedback, described as good, varied, and delicious, with a wide selection of both sweet and savory options. However, some guests found the hot food items, such as eggs and bacon, to be cold or of limited variety. The hotel's restaurant offers dinner, with food quality generally rated as decent or good, though some found portions small and prices high. Service in the restaurant can be slow, and the bar sometimes lacks staff or a full selection of drinks. Overall, while breakfast is a highlight, other dining experiences can be inconsistent.

Location & Accessibility
The hotel's location is a significant point of discussion. It is situated in an industrial area, often described as far from the city center and public transport, with some guests feeling the surrounding area appears unfriendly or unsafe, especially at night due to abandoned buildings and encampments. However, it is considered strategic for those attending events at Fieramilano Rho and Fieramilano City exhibition centers. A major convenience is the free shuttle service provided to the nearest metro station, though its frequency (hourly) and availability can be a limitation. Underground parking is available, which is appreciated by guests traveling by car, though it comes with a fee.

Staff & Service
The staff generally receives high praise for being friendly, helpful, professional, and attentive to guest needs. Many guests highlight their willingness to assist with requests and provide information. The check-in process is often described as quick and easy. Housekeeping is noted for being excellent and attentive, ensuring rooms are well-maintained. However, there are isolated reports of rude staff or inattentive service in specific areas like the bar or restaurant. Despite these few instances, the overall sentiment points to a dedicated team committed to providing a positive guest experience.

Additional Information
The hotel maintains a pet-friendly policy, allowing guests to bring their animals without additional charge, which is a significant benefit for pet owners. Guests should be aware that parking is available but incurs a daily fee. Some guests have reported issues with overcharging on bills, particularly for dining or services, advising others to carefully review their statements upon checkout. There have also been mentions of the spa or pool being closed for maintenance without prior notification, which can disappoint guests who booked specifically for these amenities. The hotel also offers meeting facilities for business events.