Best Western Premier Tuushin Hotel

This hotel is highly regarded for its prime central location directly adjacent to Sukhbaatar Square, offering panoramic city views from many rooms and its top-floor lounge. It is an excellent choice for business travelers seeking convenience and desk space, sightseers due to its proximity to major attractions, and solo female travelers who appreciate the kind and helpful staff. Families also find it suitable given the spacious room options. To enhance your stay, consider requesting a room on a higher floor for better views, and be prepared for potential wait times for elevators, especially during peak hours.

Facilities & Amenities
The hotel features a spacious lobby adorned with interesting art and an impressive chandelier, creating a welcoming atmosphere. A significant highlight is the Premium Lounge on the top floor, offering superb service, stunning city views, live music on certain evenings, and a well-regarded food menu, making it an excellent spot to unwind. While some guests mention a spa and massage services, feedback is mixed regarding availability and the range of services, with some noting limited masseurs or certain facilities being closed. The fitness center receives varied comments, with some finding it well-equipped and others describing it as old or not warm enough. Wi-Fi is generally reliable and fast, with individual routers in rooms. A recurring concern, however, is the elevators; with only two or three serving many floors, guests frequently experience long waits and slow service, especially when one is out of order. A coffee shop downstairs provides good coffee and a pleasant ambiance, and a convenient ATM is located in the lobby.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and clean, though some note that the decor feels a bit dated and could benefit from a makeover. The beds are consistently praised for being comfortable, complemented by amazing pillows and high-quality linens that ensure a restful sleep. While many appreciate the spacious bathrooms with a shower over the bath and provided toiletries, some mention issues like a window into the main room (though it can be closed), slow drainage, or even rusty water and mold in corners. Noise levels are a significant concern for some, with city noise and street noise penetrating the rooms due to limited soundproofing, though noise from adjacent rooms or corridors is rarely reported. Guests also note a scarcity of electrical outlets, particularly near the bed. The heating can be excessively warm in winter with limited control, and the air conditioning may not be strong enough to counteract it. Slippers are provided, and a coffee maker or kettle is available in the room.

Dining & Food Quality
Feedback on breakfast is notably mixed. Many guests describe it as a pleasant and relaxing affair, offering a decent range of items including a live egg cooking station and a good selection of Western and Asian choices. However, a significant number of guests express disappointment, calling it very bad, plain, or not up to a five-star standard, citing limited options, slow replenishment of items, and occasional crowding. Some also note that the breakfast is heavy on meat options. The Premium Lounge on the top floor receives high praise for its food menu, with everything presented and cooked well. Room service is also mentioned positively for its food quality.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, placing guests directly adjacent to Sukhbaatar Square. This prime position allows for easy walking access to numerous popular attractions, including the National Museum, the Chinggis Khan Museum, various shopping centers, and a wide array of restaurants and cafes. It is also conveniently close to business centers and government offices. While the central location offers unparalleled convenience for exploring the city on foot, guests frequently note that traffic in the city, especially near the center, can be horrendous, leading to significantly extended travel times to and from the airport.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Many guests commend their English proficiency, noting that communication is generally smooth and effective. The check-in and check-out processes are often described as quick and efficient, with staff willing to accommodate requests like early check-in or luggage storage. Staff are also helpful in arranging airport transfers and local tours. While most experiences with housekeeping are positive, with rooms kept clean and well-stocked, some guests report issues such as housekeeping entering rooms despite a "do not disturb" light being on, or not replacing items like toilet paper without prompting. Overall, the staff's commitment to providing excellent service is a recurring theme.

Additional Information
A significant and frequently mentioned operational challenge at the hotel is the elevators. With only two or three elevators serving a tall building, guests often experience long wait times, sometimes up to ten or twenty minutes, and slow service, especially when one elevator is out of order or during peak hours. This can significantly impact the overall guest experience. Furthermore, while the hotel is generally well-maintained, many guests note that the property feels dated and could benefit from a comprehensive renovation to align with contemporary standards. Some guests have also reported instances where housekeeping did not observe the "do not disturb" light, entering the room regardless.