Best Western Plus Hotel Plaza

This hotel offers a memorable stay, particularly noted for its exceptional breakfast served on a panoramic rooftop terrace, providing stunning city views. Its signature feature is its strategic proximity to the main train station, making it an ideal choice for sightseers and short-stay travelers looking for convenient transport links to explore the city and surrounding areas like Pompeii and the Amalfi Coast. Business travelers also find the efficient service and location beneficial. Most guests appreciate the hotel's overall cleanliness and the attentive service from the staff. To enhance your experience, consider taking advantage of the hotel's excellent transport accessibility for day trips, and be sure to enjoy the highly praised breakfast spread.

Facilities & Amenities
Guests generally find the hotel's facilities to be well-maintained and functional. The rooftop terrace, while primarily used for breakfast, is a highlight, offering impressive city views. Many appreciate the presence of a modern and well-equipped fitness center, described as high-level. Rooms are typically equipped with a minibar and a kettle with hot drink provisions, adding to guest convenience. The lobby area is noted for being spacious with comfortable seating. While Wi-Fi is available, some guests reported it could be unreliable in their rooms. A common point of feedback is the absence of a dedicated bar or restaurant on-site beyond breakfast service, which some guests found limiting for evening options.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with many guests describing rooms as spotless and well-maintained. Most rooms are considered comfortable, though some guests found the room size to be small or compact, particularly for multiple occupants. Despite this, the comfortable beds and quality linens contribute to a restful sleep. The hotel boasts good soundproofing, effectively minimizing street noise from the central location, though some light sleepers occasionally noted disturbances from outside or neighboring rooms. While many bathrooms are described as clean, some guests mentioned tiny showers or older fixtures, and a few reported issues with shower water leakage or non-functional bidets. Air conditioning is available, but some reviews indicated it occasionally struggled to cool effectively or only provided heating.

Dining & Food Quality
The breakfast service is a standout feature, consistently lauded by guests as excellent, abundant, and varied. Served in a rooftop breakfast room with panoramic views, the experience is highly enjoyable. The spread includes a wide array of options, from savory items like eggs, bacon, cheese, and cold cuts, to an impressive selection of sweet pastries, cakes, and local Neapolitan specialties such as fresh sfogliatelle. Guests particularly appreciate the coffee service, with staff bringing freshly prepared beverages to their tables. The quality and variety of food are frequently highlighted as a significant positive aspect of the stay, making it a memorable start to the day.

Location & Accessibility
The hotel's central location is a major advantage for many, situated within a short walking distance of the Napoli Centrale train station and metro lines, providing excellent public transport access. This makes it convenient for exploring the city's historic center, including areas like Spaccanapoli, and for reaching various shopping and dining options. However, feedback on the immediate surrounding area is mixed; while convenient, some guests found it to be less inviting, noisy, or perceived it as less safe, particularly at night, due to its general atmosphere and cleanliness. Parking is available, though it can be expensive, with some guests mentioning valet services. The hotel also offers easy airport access via public transport or taxi.

Staff & Service
The hotel staff generally receives high commendation for their friendliness, helpfulness, and professionalism. Most guests highlight the reception staff for their welcoming demeanor, efficiency during check-in, and willingness to provide local information and assist with taxi arrangements or tour bookings. The breakfast staff are consistently praised for their attentiveness and pleasant service. While housekeeping is largely effective in maintaining clean rooms, a few guests reported isolated issues with room servicing or linen changes. Overall, the staff's commitment to providing excellent service is a recurring theme, contributing significantly to a positive guest experience, with many feeling well-cared for throughout their stay.

Additional Information
Guests should be aware that an additional city tax is typically applied upon check-out. While the rooftop terrace offers stunning views during breakfast, it is generally not accessible at other times, which some guests found disappointing. The hotel has undergone renovations, with some rooms featuring modern updates, though a few older rooms remain. For those traveling with vehicles, parking is available, but it is noted to be costly. The hotel also offers luggage storage for convenience, though one review mentioned it was in an unlocked area. Some guests found the kettle in their room to be unclean, and a few experienced issues with the in-room safe not functioning. The hotel also provides helpful hotel drivers for transfers and tours.