Best Western Plus Hotel Massena Nice

This hotel is a standout choice for its prime central location, placing guests directly amidst the vibrant heart of Nice, just steps from Place Massena, the Old Town, and the Promenade des Anglais. Guests consistently highlight the exceptionally friendly and attentive staff, who go above and beyond to ensure a pleasant stay, often making guests feel at home. The breakfast offering receives widespread praise for its quality, variety, and efficiency, providing a great start to the day. Rooms are generally noted for their cleanliness and comfortable beds, contributing to a restful experience. This makes the hotel an ideal fit for sightseers and couples eager to explore the city on foot, as well as shoppers due to its proximity to retail areas. For a quieter stay, it is advisable to request a room facing away from the street, as some guests noted city noise, and be aware that some room layouts feature a separate toilet from the main bathroom.

Facilities & Amenities
The hotel's amenities are generally described as functional, though some guests note a lack of extensive on-site facilities. Many rooms feature a balcony or terrace, which guests appreciate for adding charm and space, although some find them small or in need of minor maintenance. A mini-fridge is available in rooms and is considered very handy by guests. While the hotel does not offer a gym, swimming pool, or a dedicated bar or restaurant beyond the breakfast area, this is often offset by its prime location with numerous options nearby. Most guests find the Wi-Fi to be reliable, though a few experienced connectivity issues or a lack of mobile signal in certain areas. The elevators are noted by some as being narrow.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as spotless, well-prepared, and maintained to a high standard, though a few isolated comments mentioned issues with bathroom upkeep. The beds are a highlight, frequently described as very comfortable with quality bedding and great pillows, ensuring a restful sleep. However, opinions on room size vary, with many finding them small or cramped, while others appreciate spacious options, including a well-designed accessible room. Some room layouts are noted as old-fashioned or awkward, particularly the common setup of a separate, often small, toilet from the main bathroom, which some find inconvenient. In-room amenities like a mini-fridge and coffee maker are appreciated, but some guests noted a lack of sufficient power outlets or USB chargers near the bed. Noise levels can be an issue, especially for street-facing rooms, with mentions of city sounds, delivery trucks, and occasional noise from neighboring rooms or poorly functioning air conditioning.

Dining & Food Quality
The breakfast at the hotel consistently receives high praise, with guests describing it as excellent, very good, and offering a wide variety of options. The buffet includes a mix of freshly prepared items, such as scrambled eggs, pancakes, and crepes, alongside a good selection of breads, cheeses, and homemade pastries. Many guests appreciate the availability of fresh fruit and a choice of milks, though some desired more fresh fruit options or noted the orange juice was not freshly squeezed. The coffee and tea selections, including Mariage Frères tea, are generally well-received. While the breakfast area can feel a bit small during peak times, the staff are noted for being efficient and friendly. Some guests find the breakfast to be on the pricier side, but overall, the quality and abundance make it a highly recommended start to the day.

Location & Accessibility
The hotel's location is overwhelmingly cited as its strongest asset, described as perfect, excellent, and truly central. It is ideally situated within easy walking distance of major attractions such as Place Massena, the Old Town, the Promenade des Anglais, and extensive shopping and dining options. Guests appreciate its proximity to public transport, with a tram stop just steps away, providing convenient access to the airport and train station. Parking is available, primarily through a valet service, which guests find very convenient despite the associated cost. Some guests note that the parking is not directly on-site, requiring a short walk with luggage. The central setting ensures guests can explore the city's highlights effortlessly, making it an ideal base for tourists.

Staff & Service
The staff at this hotel consistently receives outstanding praise, described as exceptionally friendly, helpful, and professional. Guests highlight their attentiveness and willingness to go above and beyond, making visitors feel welcomed and at home. The check-in process is generally smooth and efficient, with staff being very accommodating even for early arrivals. The housekeeping service is noted for its thoroughness and precision, ensuring rooms are clean and well-maintained. The valet service is a significant convenience, frequently mentioned as practical, efficient, and highly appreciated by those traveling with a car. Staff are also commended for their responsiveness in addressing any issues, such as noise concerns or room changes, and for providing valuable local information and assistance with transportation.

Additional Information
Guests should be aware of certain unique aspects of the hotel experience. A recurring concern for some guests involves the deposit policy, with reports of funds being blocked multiple times or delays in the refund process, which can cause inconvenience and frustration. Additionally, some rooms feature unusual layouts, such as a shower located directly within the room with minimal privacy screens, or a toilet situated in a very small, separate compartment without an accompanying wash basin, requiring guests to exit the area to wash their hands. This design choice, while reportedly common in some French hotels, can impact privacy and convenience. While the hotel occupies a beautifully renovated building, some guests note that certain areas or specific rooms appear a bit tired or could benefit from modernization to align with a four-star standard.