Best Western Plus Edmonton Airport Hotel

The hotel is a popular choice for its exceptional complimentary breakfast and a highly-rated pool with a fun waterslide, making it a memorable destination, especially for families and groups like sports teams. Its convenient proximity to the airport, complemented by a reliable shuttle service, also makes it ideal for airport travelers and business travelers seeking easy access. Guests consistently praise the hotel's overall cleanliness, the comfort of its accommodations, and the consistently friendly and helpful demeanor of its staff. The on-site pub, Barney's, is also a notable feature, offering convenient dining. To enhance your stay, consider checking the pool's maintenance schedule if it's a primary amenity for your visit, and take full advantage of the highly-regarded breakfast offerings.

Facilities & Amenities
The hotel offers a range of facilities that significantly enhance the guest experience. The pool with its waterslide is a major highlight, particularly for families with children, providing a fun and engaging activity. While most guests enjoy the pool, some have noted that the water temperature can be cold, and there have been instances of the pool being closed for maintenance. The hotel also features a well-regarded fitness center, allowing guests to maintain their routines. For those traveling for work or events, the conference rooms and meeting spaces are highly recommended, with staff praised for their assistance in setting up events. Guests also appreciate the availability of free Wi-Fi throughout the property, ensuring connectivity. Some minor issues with elevators being out of service have been reported, but generally, these are not significant problems.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its clean rooms and overall property upkeep, noting that the bedding and linens are spotless. The beds are consistently described as very comfortable, contributing to a restful night's sleep. Many rooms are equipped with convenient amenities such as a fridge and microwave, which are highly appreciated by guests. However, feedback on noise levels is mixed; while some rooms are noted as quiet, others experience disturbances from hallways, upstairs guests, or a noisy air conditioning unit. Bathroom experiences vary, with some guests reporting issues like low shower pressure, slow draining, cracked shower pans, or the absence of removable showerheads in disability suites. Despite these occasional concerns, the general consensus points to a high standard of room comfort and cleanliness.

Dining & Food Quality
The complimentary breakfast is a consistent highlight, frequently described as one of the best among hotels, offering a wide variety of options including hot food, pastries, and healthy choices. Guests particularly praise the freshness and taste of items like eggs, sausages, and pancakes, often noting the attentive service from breakfast staff. The coffee is also well-regarded. The on-site Barney's Pub and Grill receives positive feedback for its food quality and restaurant atmosphere, providing a convenient dining option for lunch and dinner, including family-friendly areas. While most reviews are positive, a few guests have expressed minor disappointments with specific breakfast items, such as the eggs or porridge, or noted that the children's menu at the pub could be more varied.

Location & Accessibility
The hotel boasts a highly advantageous location, particularly for airport travelers, being just minutes away from the airport with a reliable and efficient airport shuttle service that runs at convenient times. Guests appreciate the quiet location despite its proximity to the airport, ensuring a peaceful stay. Beyond airport access, the hotel is also within walking distance to shopping and other dining establishments, offering convenience for guests who wish to explore the local area on foot. Parking is generally ample and accessible, though some guests have noted that the parking lot layout can be challenging for larger vehicles like buses. Overall, the hotel's position is a significant draw, balancing convenience with a tranquil environment.

Staff & Service
The hotel staff consistently receives high praise for their exceptional friendliness, helpfulness, and professionalism. Guests frequently highlight the quick check-in process, often completed with a welcoming smile, and the staff's willingness to accommodate requests, such as early check-in or late check-out. The attentive service extends to all areas, including housekeeping, who are noted for their responsiveness to guest needs, and the breakfast staff, who ensure a pleasant dining experience. The airport shuttle service drivers are also commended for their punctuality and courteousness. While the vast majority of feedback is overwhelmingly positive, a very small number of guests reported isolated instances of less welcoming interactions at the front desk, though these appear to be exceptions to the generally excellent service.

Additional Information
Guests should be aware of a few additional details that contribute to the overall experience. The hotel offers rewards program benefits, though some guests note that certain perks, like complimentary bottled water, are exclusive to elite members. While the hotel generally maintains a comfortable temperature, some guests have found the hallways to be cold. There have been occasional reports of noisy air conditioning units in rooms, which can impact sleep for light sleepers. The hotel is popular for hosting children's birthday parties at the pool, which, while fun for participants, can lead to increased noise and crowding for other guests, sometimes without prior notification. Some guests have also noted that the hotel's TV options are somewhat limited, lacking smart TV capabilities for streaming personal content.