Best Western Plus City Hotel

The hotel is highly regarded for its prime central location in Genoa, nestled in a quiet square yet steps from major attractions like Piazza De Ferrari. This makes it an ideal choice for sightseers and business travelers seeking convenience, as well as families exploring the city. Couples can also enjoy a romantic stay with easy access to dining and cultural sites. Guests consistently highlight the excellent staff, delicious breakfast, and overall cleanliness. To enhance your stay, consider requesting a room at the back of the hotel to minimize potential noise from the square, and always book parking in advance due to limited availability.

Facilities & Amenities
A recurring theme in guest feedback concerns the hotel's elevators, which many describe as notably small and sometimes slow, posing a challenge for those with luggage or strollers. While a fitness center is available, some reviews suggest it is not particularly well-equipped. A significant point of contention is the spa, which many guests were disappointed to find closed or unavailable, often despite online listings. On a more positive note, rooms generally include a fridge and safe, and Wi-Fi is reported to be functional. However, the air conditioning system receives mixed feedback, with numerous complaints about it being ineffective, noisy, or even completely non-functional during warmer months, leading to uncomfortable room temperatures.

Cleanliness & Room Comfort
Most guests find the rooms to be clean and well-maintained, with many praising the comfortable beds and spacious bathrooms. However, some isolated reports mention minor issues like dust or dirty items upon arrival. Room size varies, with some guests finding them spacious, particularly family rooms, while others describe them as small or less appealing, especially those facing internal walls. A significant concern is noise levels; many reviews highlight external noise from the square, nearby bars, or street activity, even with windows closed. Some also note internal noise from elevators or adjacent rooms. The showers are frequently mentioned as being small or having issues with doors.

Dining & Food Quality
The breakfast consistently receives high praise, described as superb, varied, and extensive, offering a wide selection of sweet and savory items, including local specialties like focaccia. Guests appreciate the quality of the food and the attentive staff in the breakfast room, who are often highlighted for their kindness and willingness to accommodate requests, such as providing breakfast bags for early departures. The hotel also features an attached restaurant that is highly recommended for its food quality, particularly seafood dishes, and its attentive service, though some guests noted it was closed during their stay or operated separately from the hotel.

Location & Accessibility
The hotel's central location is a major highlight, placing guests within easy walking distance of Piazza De Ferrari, the old town, the port, and numerous attractions, shops, and restaurants. It is also conveniently close to metro and bus stops. However, accessibility by car can be challenging; many guests report difficulty finding the hotel due to its location in a narrow, sometimes pedestrianized street or a limited traffic zone with poor signage. Parking is available, often through a valet service to a nearby private garage, but it is limited, can be expensive, and requires advance booking to secure a spot.

Staff & Service
The staff consistently receives glowing reviews for their friendliness, helpfulness, and professionalism. Guests frequently commend their attentiveness, willingness to go "above and beyond" to resolve issues like noisy rooms or provide assistance with directions and restaurant bookings. The check-in process is generally described as quick and efficient, though a few guests experienced longer waits. Specific examples of excellent service include staff accommodating early arrivals, providing breakfast bags for early departures, and efficiently managing the valet parking service. The overall impression is that the staff significantly enhances the guest experience through their dedicated service.

Additional Information
The hotel offers a thoughtful pet-friendly policy, providing amenities like beds, bowls, and specific products for furry companions, which guests greatly appreciate. However, a frequent point of disappointment is the spa, which many reviews indicate was closed or unavailable during their stay, often without prior notification, leading to frustration for guests who booked specifically for this amenity. There are also mentions of an air conditioning policy where the system is only active during specific months, causing discomfort for guests outside this period or when the system is faulty.