Best Western Nya Star Hotel

The hotel is widely recognized for its exceptional breakfast, which consistently receives high praise for its diverse and healthy offerings, making it a memorable start to the day for many guests. Its central location within the town is another key feature, providing easy access to local amenities and attractions. Guests frequently highlight the comfortable beds and the friendly, helpful staff as significant positives contributing to a pleasant stay. The availability of free parking is also a valued amenity. This hotel is particularly well-suited for business travelers seeking convenience, families who appreciate the spacious family rooms, and short-stay guests looking for a functional and comfortable overnight option. It also serves as a good base for sightseers exploring the local area. To enhance your experience, it is advisable to inquire about a renovated room, as some accommodations are noted to be dated, and be prepared that the hotel's entrance can be somewhat challenging to locate upon arrival.

Facilities & Amenities
The hotel offers several convenient facilities for guests, including free Wi-Fi to stay connected and a kettle in each room for hot beverages. Many appreciate the constant availability of coffee in the lobby, providing a welcoming touch throughout the day. For quick needs, ice machines and vending machines are also on-site. However, some guests note the absence of certain amenities typically found in hotels; there is no dedicated restaurant beyond the breakfast service, and the bar closes relatively early, often by 10 PM. While there are no fitness facilities directly within the hotel, an off-site gym is available for guest use. Additionally, the sauna is frequently reported to be out of order or requires prior reservation, which can be a point of disappointment for those hoping to use it. Many rooms also lack a refrigerator or minibar, which some guests find inconvenient.

Cleanliness & Room Comfort
Most guests find the rooms to be generally clean, though some have reported issues such as dust under beds or in corners, and occasional instances of uncleaned areas upon arrival. The comfortable beds and fresh linens are consistently praised, ensuring a restful night's sleep for many. However, a recurring theme is that the rooms and especially the bathrooms are quite dated and worn, with some describing them as reminiscent of older designs, featuring plastic carpet and showing signs of wear. Some guests have noted issues with low water pressure or a lack of hot water in the shower, and a few have encountered silverfish. Noise can be a concern, with rooms being thin-walled and susceptible to sounds from the corridor, neighboring rooms, and slamming doors. Additionally, some rooms lack air conditioning and proper ceiling lighting, relying instead on wall lamps, which can make the space feel dim.

Dining & Food Quality
The breakfast at the hotel is a significant highlight, consistently receiving overwhelmingly positive feedback from guests. It is described as excellent and fantastic, offering a wide variety of options that cater to diverse tastes. Guests particularly enjoy the inclusion of healthy choices like overnight oats, Greek yogurt, and chia pudding, alongside traditional items such as scrambled eggs, bacon, and freshly baked bread. The coffee is also well-regarded, and the overall presentation and quality of the food are highly appreciated. Some reviews specifically mention local specialties from the region, adding a unique touch. While the breakfast is a strong point, some guests have noted that popular items can run out, especially later in the service, and replenishment might be slow. The hotel does not offer a full restaurant for other meals, and the quality of any available evening food has received mixed, often less favorable, reviews.

Location & Accessibility
The hotel boasts a highly central location, making it a convenient base for exploring the town. It is situated as part of a shopping center and is within walking distance of various attractions, restaurants, and the bus station. This prime position allows guests easy access to local amenities. Many guests appreciate the availability of free parking, though some have found it challenging to locate the hotel's specific parking areas or the entrance itself, as it is positioned above the shopping center and can be tricky to navigate for first-time visitors. Some rooms offer less appealing views, facing inner roofs or concrete structures, which can be a minor drawback for those seeking scenic vistas. Despite the initial difficulty in finding the entrance, the overall accessibility to the town's core is a major advantage.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and service-minded approach. Guests frequently highlight their willingness to go above and beyond, such as assisting with booking issues or providing local recommendations. The check-in process is generally described as smooth and efficient, contributing to a positive first impression. Many reviews commend the staff's attentiveness and their ability to resolve concerns promptly, creating a welcoming and accommodating atmosphere. However, some guests have noted that there is often no staff available at the reception after 9 PM or 10 PM, which can limit access to services like purchasing snacks or drinks late in the evening. Despite these minor limitations, the overall consensus is that the dedicated and professional staff significantly enhance the guest experience.

Additional Information
Guests should be aware of a few specific details that might impact their stay. The hotel has a pet-friendly policy, which is appreciated by those traveling with animals, though finding suitable outdoor areas for pets nearby can be challenging. Some guests have experienced issues with the room access cards, noting they can be sensitive and malfunction if kept too close to mobile phones. While some rooms have been recently renovated, many still retain an older, more basic standard, and it is advisable to inquire about room type if this is a concern. In-room amenities like a refrigerator, pen, or notepad are often absent. Furthermore, the sauna is frequently reported as being out of order, and some rooms experience loud ventilation noise that can disturb sleep, particularly as it may be linked to the shopping center's operating hours.