Best Western Hotel Wavre

This hotel is often praised for its exceptional staff service and consistently clean, comfortable rooms, making it a reliable choice for various travelers. Its signature feature is its location within an industrial estate, which positions it as a convenient stopover for road trippers and business travelers seeking easy access to main roads. The hotel is also well-suited for families visiting nearby attractions like Walibi Belgium, offering spacious accommodations. While many coach tour groups utilize the hotel, experiences can vary. To ensure a smooth stay, guests are advised to plan their meals in advance, especially on weekends, as on-site dining options may be limited, and to consider requesting a room location that minimizes potential noise.

Facilities & Amenities
Guests generally find the hotel’s facilities practical and convenient. The presence of an elevator is appreciated, as is the availability of free Wi-Fi throughout the property, allowing guests to stay connected. For those traveling by electric vehicle, an electric car charging station is a notable convenience. The hotel features a bar where guests can relax, though some found the prices to be on the higher side. A fitness center is available, although some guests noted it might not be included in the room rate. While some rooms offer air conditioning, feedback is mixed, with some units reported as non-functional or leaky, and others noting a lack of cooling. Similarly, heating can be inconsistent. Rooms are equipped with kettles for tea and coffee, and TVs with English channels, but some guests missed having a mini-fridge.

Cleanliness & Room Comfort
Most guests consistently commend the cleanliness of the rooms, finding them well-maintained upon arrival. The beds are frequently described as comfortable, contributing to a restful night's sleep, though some guests found the pillows or sofa beds less comfortable. Many appreciate the spacious rooms, particularly the family accommodations. However, noise can be an issue, with some guests reporting traffic noise, thin walls, and corridor noise impacting their stay. Bathrooms generally provide hot water and good shower pressure, but the shower over bath setup was sometimes found inconvenient or unsafe due to loose fixtures. While some rooms are modern, others show signs of wear, with reports of stained carpets, dusty surfaces, mold, outdated appearance, and occasional broken fixtures like shower heads or thermostats. Unpleasant smells in hallways or rooms were also noted by some.

Dining & Food Quality
Feedback on dining at the hotel is mixed, with particular emphasis on breakfast. Most guests found the breakfast to be basic or limited in variety, with items like eggs, bacon, or coffee sometimes running out, and some describing the quality as substandard. The breakfast area can also become crowded, especially when accommodating coach parties. The hotel’s restaurant is a frequent point of contention, as it is often closed, particularly on weekends, leaving guests with no on-site dinner options. This necessitates guests seeking meals elsewhere, which can be challenging given the hotel’s location. While some guests reported positive experiences with the food quality when the restaurant was open, others found the buffet offerings to be of poor quality or overpriced. The bar is available for drinks, but some guests considered the prices to be high.

Location & Accessibility
The hotel's defining characteristic is its location within an industrial estate, which means it is quite isolated with no nearby restaurants or shops. This necessitates that guests have a car for transportation, as public transit options are limited. However, for road trippers and those needing easy access to main thoroughfares, its proximity to the highway is a significant advantage. The hotel is also conveniently located for guests visiting Walibi Belgium. A major positive consistently highlighted by guests is the ample and free parking available on-site, which is often described as secure. Despite being in an industrial area, some guests found the immediate surroundings to be quiet.

Staff & Service
The staff at the hotel consistently receives high praise from most guests, who describe them as friendly, helpful, and professional. Many reviews highlight the excellent service provided, noting the staff's attentiveness and willingness to assist with requests, such as providing a quiet room or facilitating a quick check-in process. However, a notable number of guests reported negative experiences, citing instances of rude staff or managers and a general lack of customer service, including perceived language barriers. Some guests also experienced issues with staff being overwhelmed, particularly when large coach parties arrived, leading to delays or difficulties in service. Despite these isolated negative reports, the prevailing sentiment points to a dedicated and accommodating team.

Additional Information
The hotel is noted for its pet-friendly policy, accommodating guests traveling with animals. It frequently serves as a stopover for coach tours, which, while convenient for group travel, can sometimes strain the hotel's dining capacity and staff resources, leading to a less personalized experience for individual travelers. Some guests reported issues with the hotel's cancellation policies, finding them inflexible even for last-minute changes. Additionally, the Wi-Fi speed was noted as slow by some users, which could impact guests relying on a strong internet connection for work or leisure. The hotel's overall appearance is described as mixed, with some areas appearing modern while others show signs of aging.