Best Western Hotel Metropoli

The hotel is highly regarded for its exceptional staff and prime central location, making it a memorable choice for visitors. Its position allows guests to easily explore the city's main attractions, including Piazza De Ferrari and Via Garibaldi, appealing greatly to sightseers and couples seeking a convenient base. Business travelers also find the location and amenities suitable for their needs. The hotel consistently receives praise for its cleanliness and the comfortable accommodations it provides. For families, the welcoming atmosphere and proximity to the Aquarium are significant advantages. Guests frequently highlight the excellent and varied breakfast as a standout feature. To enhance your stay, be prepared for a short flight of stairs at the entrance, especially if you have heavy luggage, and leverage the staff's extensive local knowledge for dining and exploration tips.

Facilities & Amenities
Guests generally find the hotel's facilities to be functional and well-maintained. The Wi-Fi is consistently reported as fast and reliable, ensuring guests can stay connected. Rooms are equipped with a minibar, a kettle, and a tea/coffee machine, adding convenience for in-room refreshments. While the elevator is noted by many as being small and somewhat old-fashioned, it is functional and adds to the building's historic charm. The hotel also provides a hairdryer in the rooms, which guests appreciate for its quality. Although some guests found the air conditioning struggled slightly during periods of extreme heat, it generally provides adequate comfort. Additionally, a safe deposit box is available in each room for securing valuables, and common areas offer comfortable spaces for relaxation.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness, with guests frequently describing rooms as spotless and well-maintained. Room sizes receive mixed feedback; most guests find them comfortable, with some superior rooms being notably spacious, while a few single rooms are considered small. The beds are widely praised for their comfort, ensuring a restful night's sleep, though some guests found the mattresses to be quite firm. Noise levels are generally low, with well-insulated windows effectively blocking out most street sounds, contributing to a quiet atmosphere. However, some guests occasionally noted minor hallway noise or some street noise on lower floors. Bathrooms are typically clean and well-equipped, with some recently renovated, though a few guests mentioned them being small or having outdated fixtures.

Dining & Food Quality
The hotel's breakfast consistently garners enthusiastic praise from guests, often described as excellent, abundant, and varied. The selection includes a wide range of high-quality options, from savory items like eggs, cold meats, and cheese to sweet treats such as pastries, cakes, and local focaccia. A standout feature is the fresh orange juice machine, allowing guests to enjoy freshly squeezed juice. The coffee offerings are also highly rated, with barista-made cappuccinos and espressos available. Beyond breakfast, the hotel provides a delightful complimentary afternoon service, offering coffee, cake, and pastries, which many guests appreciate as a welcome treat after exploring the city.

Location & Accessibility
The hotel boasts an excellent central location, placing guests at the heart of the city and making it incredibly convenient for exploring Genoa. It is within easy walking distance of major attractions such as Piazza De Ferrari, Via Garibaldi, the Old Port, and the Aquarium. Public transportation is readily accessible, with metro and bus stops conveniently located nearby, facilitating travel throughout the city. While the hotel does not offer on-site parking, paid options are available a short distance away, though some guests found these to be expensive and occasionally difficult to access, especially with luggage. A significant point of note for arrivals is the presence of a flight of stairs at the entrance, which can be challenging for guests with heavy bags as there is no direct ramp or elevator access.

Staff & Service
The hotel's staff consistently receives overwhelming praise, being described as exceptional, friendly, helpful, and highly professional. Guests frequently highlight their attentiveness and willingness to go above and beyond to ensure a pleasant stay. The check-in process is generally smooth and efficient, contributing to a positive first impression. Staff members are readily available to provide valuable assistance, including offering directions, restaurant recommendations, and arranging taxi services. Many guests appreciate the personalized touches, such as staff remembering their names or proactively offering help. Their enthusiasm and warm welcome create a comfortable and inviting atmosphere, making guests feel truly cared for throughout their visit.

Additional Information
For guests seeking unique touches, the hotel often provides a thoughtful complimentary gift, such as a jar of local jam, upon departure, which is a pleasant surprise for many. The hotel maintains an old-fashioned key system, where guests are required to leave their physical room key at the reception desk when leaving the building; this traditional approach is part of the hotel's unique character. While the building itself has an older character, guests consistently note it is well-maintained and clean, successfully blending historic ambiance with modern comfort. The hotel is also noted for its pet-friendly policy, welcoming guests traveling with their animal companions, and some reviews mention specific provisions like bowls and mats for pets, further enhancing the welcoming experience for all family members.