Best Western Hotel Acqua Novella

The hotel is celebrated for its spectacular sea views and convenient direct beach access via a unique elevator system, making it a memorable destination. Guests consistently highlight the excellent breakfast, the comfort of many of the spacious rooms, and the generally attentive staff. This hotel is an ideal choice for couples seeking a romantic escape with breathtaking vistas, families desiring easy beach access and comfortable accommodations, and sightseers looking for a scenic base to explore the area. To enhance your stay, it is advisable to confirm the functionality of the beach elevator upon arrival, as it can occasionally be temperamental, and be aware that parking on-site incurs an additional fee.

Facilities & Amenities
Guests appreciate the hotel's panoramic swimming pool, which offers stunning views and a pleasant area for relaxation, though some wish for more sun umbrellas and convenient poolside bar service. The hotel's multi-level design necessitates several elevators for navigating the property, including a crucial one that provides direct access to the street level and beach. While this system is generally convenient and highly valued for accessibility, some guests reported it being temperamental or temporarily out of service. Free Wi-Fi is available throughout the property, though some found the connection to be slow or unreliable. Rooms typically include a mini-fridge, and the presence of ice machines and vending machines adds to guest convenience.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests noting well-maintained rooms and common areas. Room comfort, however, draws mixed feedback. Many guests found their rooms to be spacious and well-appointed, particularly those in newer sections, often featuring large bathrooms and double showers. The beds are largely described as comfortable, ensuring a restful night's sleep. Conversely, some guests reported rooms feeling small or dated, with notably tiny shower cubicles that could be inconvenient. While air conditioning is effective, some experienced issues with its controls or noted street noise in certain rooms. Some older bathrooms were noted for mold or leaking showers.

Dining & Food Quality
The breakfast experience is a significant highlight for most guests, consistently praised for its variety and high quality. Served in a sea-view breakfast room, it offers an extensive buffet including sweet and savory options, fresh fruit, and even gluten-free choices. However, some guests expressed a desire for fresh orange juice and noted that the coffee from the self-service machines could be improved. Feedback on other dining options is more mixed; the hotel's main restaurant is frequently closed for dinner, which many guests found inconvenient, necessitating trips outside the property for evening meals. A beach restaurant is available for lunch, though some found its prices to be high. The absence of an internal bar is also a common point of concern.

Location & Accessibility
The hotel boasts an excellent location, perched in a panoramic position that affords breathtaking sea views. Its most significant advantage is the direct access to the beach via a dedicated elevator, making seaside excursions exceptionally convenient. While the beach is immediately accessible, the hotel is situated a short distance from the town center; most guests found it walkable, though it can be a 20 to 30-minute stroll. Parking is available on-site, but it is consistently described as expensive, and spaces can sometimes be limited. For those wishing to explore beyond the immediate vicinity, a bus stop is conveniently located nearby, offering access to other coastal towns.

Staff & Service
The hotel staff consistently receives high commendation for their friendly, helpful, and professional demeanor. Guests frequently highlight their attentiveness and willingness to assist with various requests, contributing significantly to a positive stay. The check-in process is generally smooth, and staff members are often described as kind and accommodating. While the vast majority of feedback is positive, a few isolated comments mentioned less welcoming interactions at the front desk or perceived unresponsiveness to specific maintenance issues. Overall, the dedication of the team to providing excellent service is a recurring theme in guest reviews.

Additional Information
Guests should be aware that while the hotel offers access to a private beach, the use of sunbeds and umbrellas incurs an additional cost, which many visitors found to be quite expensive and not always clearly communicated. The property features a mix of older sections and newer, modernised rooms, leading to some variation in guest experiences regarding room decor and amenities; some older areas are noted as needing updates. Some guests noted an early check-out time of 10:00 AM, with substantial fees for late departures, which can be inconvenient. Additionally, there were mentions of a destination fee and charges for pool towels, which guests should factor into their budget as these are not always included.