Bellissimo Hotel, Trademark by Wyndham Near Foxwoods Casino

The hotel is a popular choice for guests seeking convenient access to the Foxwoods Casino, offering a highly valued shuttle service that makes it ideal for casino-goers and concert attendees looking to avoid higher on-site prices. Guests frequently commend the hotel's overall cleanliness, the exceptional comfort of the beds, and the generally friendly and accommodating staff. Many rooms feature in-room jacuzzi tubs, adding a touch of luxury to the stay. While the hotel provides a pleasant experience for couples on a romantic getaway and families utilizing the pool, some guests note significant noise transfer due to thin walls, which can impact sleep quality. To ensure a smooth visit, it is advisable to confirm the shuttle's operating hours, especially on weekdays, and be aware of potential additional fees for services like early check-in or electric vehicle charging.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest convenience and relaxation. Many guests appreciate the reliable Wi-Fi connectivity throughout their stay, reporting no issues. The indoor pool is a popular feature, especially for families, with many describing it as warm and clean, though some note its small size, suggesting it can feel crowded with more than two families. Several rooms are equipped with jacuzzi tubs, which are highly praised for their comfort and digital controls, allowing guests to relax while still viewing the television. For those with electric vehicles, charging stations are available, though guests should be aware that these are paid services and may incur a temporary hold on their credit card. The lobby provides complimentary coffee and lattes, and a snack bar offers a good selection of items, though it does not accept cash payments.

Cleanliness & Room Comfort
Guests consistently praise the cleanliness of the rooms and the hotel in general, often describing them as immaculate and well-maintained. The beds and pillows receive high marks for their exceptional comfort, ensuring a restful night's sleep for most visitors. Many rooms are noted for being spacious, and the water pressure in the showers is frequently described as amazing. While some guests appreciate the newly renovated and spacious bathrooms, others mention issues such as very small showers, loose toilets, or a lack of a fan. A recurring concern is the noise transfer between rooms due to thin walls, with guests reporting hearing conversations, footsteps, and even flushing toilets from adjacent rooms. Additionally, some guests experienced issues with air conditioning controls, curtains that did not fully close, or a musty smell in their rooms, alongside occasional reports of inadequate dusting or worn furnishings.

Dining & Food Quality
The hotel offers various dining options, with the breakfast receiving mixed but often positive feedback. Many guests describe the breakfast as amazing and a highlight of their stay, appreciating the ability to have food cooked to order. However, some guests feel that breakfast should be included in the room rate, citing its expense and the lack of nearby alternatives. The restaurant and bar facilities receive varied comments, with some guests finding the food mediocre or the service lacking, particularly during busy times. Several guests noted that the bar and restaurant have limited operating hours, often not opening until late afternoon or being closed on certain weekdays, which can be inconvenient. Room service is available and described as delicious by some, though others wished for a wider selection of options. Complimentary coffee and lattes are available in the lobby, which is a welcome amenity for many.

Location & Accessibility
The hotel's location is a significant draw, particularly for its close proximity to Foxwoods Casino, making it a highly convenient choice for guests attending events or visiting the casino without incurring the higher costs of on-site accommodations. A major highlight is the complimentary shuttle service to and from the casino, which is frequently praised for its convenience and reliability, though some guests note that it operates on limited hours, primarily on weekends, and can be subject to crowding. The hotel is also conveniently located within a short drive of Mohegan Sun Casino and several local wineries, offering additional entertainment options. While the area is generally described as peaceful, guests relying on the shuttle should confirm its schedule in advance, as its availability outside peak hours can be restrictive.

Staff & Service
The hotel staff consistently receives high praise for being friendly, welcoming, and exceptionally helpful and accommodating. Guests frequently highlight the efficiency of the check-in process and the staff's willingness to quickly resolve any issues, such as room discrepancies or maintenance concerns, often moving guests to new rooms when necessary. Many reviews commend the attentive service provided by the housekeeping team and the courteous demeanor of the room service delivery staff. The shuttle drivers are also frequently mentioned for their friendliness and professionalism. However, some guests reported isolated incidents of unhelpful or rude interactions, particularly regarding policy explanations or unaddressed noise complaints. Despite these few instances, the overall sentiment is that the staff strives to provide excellent service and enhance the guest experience.

Additional Information
Guests should be aware of several specific hotel policies and features that may impact their stay. The hotel maintains very strict noise and damage rules, making it unsuitable for large parties or boisterous gatherings. A resort fee is applied, which some guests found unexpected or lacking clear explanation, and there are additional charges for services like early check-in, even if rooms are ready. Some guests reported issues with their credit cards being charged prior to arrival, contrary to their booking preferences, and occasional problems with security deposit processing. While the hotel aims to provide a comfortable environment, there were isolated reports of power outages affecting amenities like breakfast, and a few guests noted an unusual musty smell in their rooms. The hotel also has a no-dog policy, though service animals are accommodated.