Belkon Hotel

The hotel presents itself as a budget-friendly option, with its multiple swimming pools and close proximity to the Land of Legends theme park serving as its most notable features. While some guests found it to be a suitable choice given the price paid, many others expressed significant disappointment, feeling it fell well below its advertised star rating. This makes it potentially ideal for families seeking a cost-effective base near major attractions, and budget-conscious travelers who prioritize affordability over luxury amenities. To enhance your stay, guests are strongly advised to manage their expectations regarding the hotel's overall quality and service. It is also recommended to explore external dining options for a more satisfying culinary experience, and to thoroughly verify the specific inclusions of the "all-inclusive" package upon arrival, as these often differed from guest perceptions.

Facilities & Amenities
The hotel features multiple swimming pools, including some with water slides, which many families found enjoyable. However, some guests noted issues with pool filtration and limited operating hours for the slides. Sunbeds around the pools were frequently reported as broken or dirty, and glass items were sometimes observed, raising safety concerns. While Wi-Fi is available, it is generally limited to the reception and lobby areas, causing guests to congregate there. The elevators were often described as slow, prone to getting stuck, and in need of maintenance. Many guests felt the hotel's overall condition was tired and required significant renovation, with some areas appearing dilapidated. Advertised amenities such as a gym, kids' club, and snack bar were largely found to be non-existent or in disrepair, leading to disappointment.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort was highly mixed. While some guests reported daily towel changes and adequate room upkeep, many others described rooms as filthy, with pervasive unpleasant odors, and signs of infestations by insects or even lizards. Specific issues included stained bedspreads, dirty floors, broken tiles, and exposed electrical wiring. The condition of in-room amenities like minibars (often empty or non-functional) and safety boxes (frequently broken) was a common complaint. Hot water availability and pressure were inconsistent, with some guests only having lukewarm water in the mornings. Noise levels were a concern for some, particularly due to guests gathering in the Wi-Fi-enabled lobby areas late into the night. Overall, many felt the rooms were dated and in urgent need of repair and refurbishment to meet basic comfort standards.

Dining & Food Quality
The dining experience received overwhelmingly negative feedback from most guests. The food quality was frequently described as disgusting, inedible, and monotonous, with very limited variety. Common offerings included basic items like pasta, chicken nuggets, and chips, often lacking seasoning or flavor. Many reviews highlighted issues with uncovered food attracting flies and wasps, raising significant hygiene concerns. Guests often reported a lack of plates and slow replenishment of dishes, leading to long queues and a chaotic atmosphere during meal times. The "all-inclusive" beverage selection was restrictive, typically limited to local beer, wine (often described as cheap or sour), and soft drinks served in small plastic cups. Branded spirits, cocktails, and ice cream were generally available only at an additional cost, contrary to some expectations.

Location & Accessibility
The hotel's location was a point of contention for many, as it is situated in a golfing area with limited immediate surroundings. The nearest town, Belek, requires a taxi ride, and local supermarkets are a considerable walk away. A notable advantage for some guests was the hotel's proximity to the Land of Legends theme park, which was accessible by a 30-40 minute walk. Access to the beach was a significant challenge; while a free shuttle service was provided, it was often described as chaotic and overcrowded, with insufficient capacity for all guests. The walk to the beach was lengthy (around 2.5 km) and along a path considered unsafe by some. The hotel's designated beach area was often far from the sea, with many broken sunbeds and no complimentary food or drink services available.

Staff & Service
Guest feedback on staff and service was notably mixed. While some guests praised the reception staff for being friendly and helpful, particularly those who spoke English, others reported experiences of unhelpfulness, disinterest, or even rudeness, especially regarding room issues or inquiries. The bar staff, particularly at the pool bar, received widespread criticism for being unpleasant, stingy with drinks, and occasionally rude to guests. Housekeeping services were inconsistent, with some rooms receiving daily attention while others were neglected for days. Many guests observed that staff appeared demoralized and overworked, with some reportedly working very long hours. Overall, the level of service often fell short of expectations, contributing to a less than satisfactory guest experience for many.

Additional Information
Many guests felt the hotel primarily caters to Russian and Turkish visitors, with limited provisions or understanding for English-speaking guests, leading to feelings of being unwelcome. Significant safety and security concerns were frequently raised, including reports of non-functional security cameras, a lack of visible security personnel, and disturbing incidents such as theft from rooms and nightly disturbances. Some reviews detailed alarming occurrences like fights between guests, a snake sighting, and unhygienic conditions like feces in the pool that was merely scooped out without proper closure or cleaning. Despite these issues, some guests acknowledged the hotel's value for money given its low price point, viewing it as a basic accommodation rather than a full-service resort. However, for many, the negative experiences far outweighed any perceived savings.