Beachfront Manor Hotel

The hotel's most notable feature is its private hot tubs located directly on guest balconies, offering breathtaking ocean views and immediate beach access. This makes it an ideal retreat for couples seeking a romantic getaway and sightseers eager to immerse themselves in the coastal environment. While many guests praise the stunning vistas and the convenience of being steps from the sand, feedback on room comfort and cleanliness is notably mixed. Some rooms are described as beautifully remodeled and spotless, while others face significant issues with upkeep and odors. Similarly, the staff receives both high commendation for their friendliness and criticism for perceived unhelpfulness or inefficiency. To ensure a smoother experience, guests should be aware of the off-site check-in process and the prevalence of stairs throughout the property.

Facilities & Amenities
Guests frequently highlight the appeal of the private hot tubs on balconies, though some report issues with their functionality or cleanliness upon arrival. Many rooms feature a gas fireplace, intended to add warmth and ambiance, but numerous reviews indicate these are often non-operational, with guests relying instead on provided space heaters. The hotel generally lacks air conditioning, with guests noting the provision of fans that are sometimes dirty or rusty. While a basic kitchenette area with a microwave, mini-fridge, and coffee maker is available, some guests find it minimally equipped. A significant point of feedback is the absence of an elevator, requiring guests to navigate numerous stairs to access rooms and the beach. Additionally, Wi-Fi and TV services are frequently reported as unreliable, and the ice machine is noted to be outside and rusty.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort are varied. While some rooms are lauded as super clean, upgraded, and modern, others are described as dirty, aged, and in need of significant repair, with issues like stained furniture, uncleaned windows, dust, and even ants or mold reported. The beds receive mixed reviews, with some guests finding them comfortable and conducive to a good night's sleep, while others describe them as hard or old, leading to discomfort. Many reviews point out the small size of the bathrooms and showers, often with awkward toilet placement. Noise levels are generally low, with the ocean providing a natural soundscape, but some guests experienced disturbances from neighbors or ongoing construction. Recurring complaints include unpleasant odors like mildew, chemicals, or wet paint, and issues with the fireplace heating, often requiring reliance on inadequate space heaters.

Location & Accessibility
The hotel's prime location is consistently praised, offering direct beach access via stairs, which many guests find incredibly convenient for enjoying the coastline. Its proximity to various local attractions, including dining options and a casino, is also a significant advantage, making it easy for guests to explore the area. However, the parking facilities are often described as tight and somewhat confusing to navigate. A notable point of feedback is the check-in process, which requires guests to go to a separate building located a block away, causing initial confusion and inconvenience for many arrivals, especially in adverse weather conditions. Despite this, the overall accessibility to the beach and nearby amenities remains a strong positive for most visitors.

Staff & Service
Feedback on staff and service is highly polarized. Many guests commend the friendly and helpful demeanor of some team members, highlighting their attentiveness and willingness to assist. However, a significant number of reviews describe staff as rude, unhelpful, or dismissive, particularly concerning issues like room problems or booking discrepancies. The check-in process is frequently cited as confusing due to its off-site location, leading to frustration and delays for many. Housekeeping services are a common point of contention, with guests reporting a lack of in-room cleaning, an exchange policy for towels requiring guests to bring used ones to the front desk, and even instances of being charged for missing towels. Maintenance response is often described as slow or ineffective, with reported issues like broken hot tubs or fireplaces remaining unresolved.

Additional Information
A crucial piece of information for prospective guests is the hotel's design, which features no elevator, meaning all rooms are accessed via stairs, a significant consideration for those with mobility challenges or heavy luggage. The property has undergone ongoing construction and renovations, which, while aiming to improve facilities, have sometimes resulted in noise, dust, and unpleasant chemical smells like wet paint. Guests frequently report issues with third-party booking platforms, leading to discrepancies between booked room types and actual accommodations, and difficulties with refunds. It is also important to note the absence of air conditioning in rooms and that basic amenities like soap and shampoo are not consistently provided. Furthermore, the hotel operates a towel exchange policy, and some guests have faced unexpected charges for towels they believed were left in the room.