Batis Aramin Resort And Hotel Corp

This expansive resort offers a unique natural escape, distinguished by its vast, nature-rich grounds and numerous swimming pools that provide a refreshing retreat. It is ideally suited for families seeking bonding experiences, groups organizing events or team-building activities, and nature lovers looking for a peaceful, serene environment. Guests frequently commend the picturesque views and the overall relaxing ambiance, often highlighting the friendly and accommodating staff. While the resort boasts a tranquil setting, visitors should be prepared for the often very cold water in the pools, which originates from mountain springs. It is also advisable to bring insect repellent, especially during certain seasons, and to note that Wi-Fi connectivity is primarily limited to common areas rather than individual rooms, which can be a consideration for those needing constant online access.

Facilities & Amenities
The resort features an impressive array of swimming pools, with some offering natural, cold mountain spring water, though guests note that not all pools are consistently maintained, with some appearing dirty or having leaf litter. Beyond swimming, the property provides various outdoor activities such as a zip line, tennis court, wall climbing, basketball court, badminton, billiards, and table tennis, offering ample recreational opportunities. The extensive gardens and aesthetically pleasing structures provide numerous instagramable spots for photography enthusiasts. However, a recurring concern is the limited Wi-Fi availability, which is generally confined to the lobby and restaurant areas, leaving most rooms without internet access. Many guests also observe that while the facilities have great potential, overall maintenance across the resort, including some abandoned areas, could be significantly improved.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed, with many highlighting significant maintenance issues. While some rooms are described as spacious and clean upon arrival, others report finding them dusty or with a foul smell, particularly due to plumbing issues. Bathrooms frequently receive criticism for being old, having broken faucets, leaking sinks, clogged drains, and non-functional toilet flushes or heaters. Some guests also noted the presence of mold and exposed electrical wiring. Despite these concerns, many found the beds comfortable and appreciated the provision of toiletries and towels. Noise can also be an issue, with some rooms experiencing loud air conditioning or audible disturbances from neighboring areas. Overall, while basic amenities are present, the general condition and upkeep of the rooms and their facilities are a frequent point of contention.

Dining & Food Quality
The resort's dining experience receives varied feedback. Most guests describe the food quality as decent or acceptable, with some dishes like chop suey and sinigang receiving praise, and the shakes being a popular choice. However, the breakfast buffet often has a limited selection, and some guests found the coffee bland or containing grounds. A significant area for improvement is the restaurant service, which many guests found to be slow and inattentive, leading to long waiting times for orders and difficulties in getting staff attention. Instances of dishes being unavailable from the menu or incorrect orders being served without apology were also reported. While the food is generally considered to be of fair value, the overall dining experience is often impacted by these service shortcomings.

Location & Accessibility
The resort's location is consistently praised as a major advantage, primarily due to its direct proximity to Kamay ni Hesus Shrine, making it an ideal choice for pilgrims and tourists visiting the landmark. Guests appreciate being able to walk directly to the shrine, and the local market, known for specialties like longganisang Lucban, is also conveniently located nearby. The property is described as easily accessible, offering a hassle-free arrival for visitors. Beyond its immediate surroundings, the resort's expansive grounds provide a sense of being immersed in nature, with a cool, Baguio-like climate adding to the relaxing ambiance. While specific details on parking are limited, its overall accessibility and strategic position near a key attraction are highly valued.

Staff & Service
The staff at the resort generally receive positive remarks for their friendliness, helpfulness, and accommodating nature, with many guests highlighting their polite and responsive demeanor. However, the check-in and check-out processes are frequently cited as being slow and inefficient, causing frustration for some visitors. A significant point of contention revolves around the resort's policies, particularly the mandatory additional fees for food vouchers, which guests feel are not clearly communicated upfront and are imposed regardless of whether the services are utilized. There are also reports of strict and "draconian" procedures, such as requiring guests to sign acknowledgments for all room items and not allowing departure until housekeeping has inspected the room. While individual staff members are often commended, these systemic service and policy issues detract from the overall guest experience.

Additional Information
Guests should be aware of several unique aspects that may impact their stay. The resort enforces a mandatory food voucher system, requiring an additional payment per night that is consumable for meals, a policy that has surprised many visitors. For those traveling with pets, the resort offers a pet-friendly policy, allowing furry companions to join the stay. Given the area's climate, which can be frequently rainy and muddy, visitors are advised to bring appropriate footwear and insect repellent due to the presence of mosquitoes. The vastness of the property means guests might need to look for their rooms themselves after check-in, and navigating the grounds at night can be challenging due to limited lighting. Additionally, some guests reported issues with outside food delivery not being allowed inside the premises, requiring them to meet delivery personnel at the main entrance.