Balletti Palace Hotel

The hotel offers a notable combination of a central location and free, convenient parking, making it a practical choice for many travelers. Guests frequently highlight the spacious rooms and the consistently friendly staff as key positive aspects. While the hotel is undergoing renovation, which is a recurring theme in reviews, it remains a suitable option for sightseers and families due to its accessibility and room dimensions. Budget-conscious travelers also find value in their stay. To enhance your experience, it is advisable to manage expectations regarding the hotel's four-star classification, as many areas are still awaiting modernization, and be aware of the ongoing renovation work.

Facilities & Amenities
The hotel's facilities are generally described as dated but functional, with ongoing improvements noted by some guests. The elevators have been recently updated, providing modern and efficient access to floors. However, feedback on other amenities is mixed; Wi-Fi connectivity can be inconsistent or non-existent in some rooms, and the air conditioning is sometimes reported as weak, noisy, or only circulating warm air, though other guests found it effective. Mini-fridges in rooms are often found to be empty, noisy, or not working properly. While some rooms feature large TVs, their functionality can be unreliable. Windows may open only slightly or have broken components, though some rooms now boast modern windows with motorized blinds. The most consistently praised facility is the free parking available on-site or nearby.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. While some guests report their rooms as super clean, others note issues such as dust, hair, and general grime, particularly in the bathrooms. The bathrooms are a frequent point of concern, often described as old, poorly maintained, with issues like broken fixtures, mold, and inadequate drainage. Beds and mattresses receive mixed comments; many guests find them uncomfortable, hard, or creaky, while some report them as comfortable. The room decor is consistently described as old, worn, and in need of updating, with peeling wallpaper and tired furnishings contributing to a dated feel. Noise levels are a significant issue for many, with disturbances reported from thin walls, neighboring rooms, street sounds, and particularly from nearby trains causing vibrations. Despite these issues, many guests appreciate the spaciousness of the rooms.

Dining & Food Quality
Breakfast at the hotel receives mixed to negative feedback, often described as essential, simple, or basic, with a limited assortment that some guests feel is not up to four-star standards. Reviewers frequently note a predominance of sweet options, with savory choices being scarce or of low quality, and some mention concerns about food hygiene, such as flies. However, some guests found the breakfast pleasant, with good variety and quality coffee. The on-site restaurant has garnered strong negative comments, with guests reporting miserable dinner experiences, limited food portions, and instances of rude staff denying access even when tables were visibly empty, suggesting that dining options may not meet expectations.

Location & Accessibility
The hotel boasts an excellent location for travelers, being very close to the train station and within easy walking distance of the historic city center and its attractions. A significant advantage highlighted by many guests is the availability of free parking directly adjacent to or across the street from the hotel, which is often guarded and highly convenient for those traveling by car. While the hotel's proximity to the city exit is appreciated for ease of travel, the surrounding area receives mixed reviews, with some guests finding it dark or feeling unsafe, though others report it as tranquil and convenient for exploring the city on foot.

Staff & Service
The staff consistently receives high praise for their friendliness, courtesy, and helpfulness, with many guests highlighting their attentiveness and willingness to assist with inquiries and minor issues. The reception team is particularly noted for their warm welcome and efficiency during check-in. While most interactions are positive, some guests have noted a language barrier with certain staff members, particularly at the front desk, which can occasionally hinder communication. Overall, the dedication of the staff to providing good service is a recurring positive theme, contributing significantly to guest satisfaction despite other hotel shortcomings.

Additional Information
The hotel is currently undergoing renovation work, with scaffolding visible on the exterior, though some internal improvements like new windows and elevators are already apparent. Guests should be aware that the hotel accommodates groups, which some reviewers noted could be noisy. A notable positive experience was reported by a guest who had to cancel due to a health issue; the hotel demonstrated exceptional understanding and did not charge for the cancellation, highlighting a compassionate cancellation policy. Some guests experienced issues with voucher redemption, indicating potential complexities with third-party booking platforms.