B&B HOTEL Marseille Prado Vélodrome

This hotel is a prime choice for those attending events at the Velodrome stadium, its signature feature being its direct proximity, often offering views of the arena. It is particularly well-suited for sports fans and concert-goers seeking unparalleled convenience. The hotel generally receives praise for its cleanliness and the exceptional friendliness of its staff, making it a welcoming environment. While rooms are often described as compact, they are typically found to be comfortable and well-maintained. Business travelers and sightseers will also find the location advantageous due to excellent public transport links. To enhance your stay, be mindful that room temperatures can be difficult to regulate, and consider the potential for increased noise and prices during major events.

Facilities & Amenities
Guests frequently note the presence of vending machines for snacks and drinks, though some found them to be out of order or overpriced. A significant point of concern for many is the air conditioning system, which often proves difficult to adjust, leading to uncomfortably warm rooms, especially during warmer months. The hotel provides Wi-Fi, but some guests reported issues with frequent disconnections requiring re-login. While the hotel is generally quiet, the elevator can be noisy, particularly late at night. Many guests also expressed disappointment at the absence of in-room amenities such as a kettle or coffee maker, which are often expected in hotels of this category.

Cleanliness & Room Comfort
The overall cleanliness of the rooms is generally rated positively, with daily housekeeping ensuring tidy spaces. However, some guests reported initial cleanliness issues, including finding hair or debris, and a significant number of reviews highlighted the alarming presence of bed bugs, necessitating room changes. The beds are consistently described as comfortable, providing a good night's sleep, though some found the mattresses to be quite firm. Rooms are often noted for their compact size, which can feel cramped for more than one or two occupants. The bathrooms are typically small, with some guests mentioning issues like mold under the sink, poor drainage in the shower, or a lack of space for toiletries. Noise levels can be an issue, with complaints about street noise, thin walls, and the sound of the elevator.

Dining & Food Quality
Feedback on the breakfast service is mixed. Many guests found the selection to be basic and limited, with some expressing disappointment over the lack of fresh fruit or the quality of certain items, such as moldy compote or stale bread. The breakfast is often considered overpriced for the variety offered. However, other guests found it to be satisfactory, describing it as copious and convenient, especially for a quick start to the day. The hotel does not appear to have a full-service restaurant, but its location provides access to various dining options nearby.

Location & Accessibility
The hotel's central location is a major highlight, particularly its direct proximity to the Velodrome stadium, making it ideal for event attendees. It is also conveniently situated near a metro station and several bus lines, providing easy access to the city center, beaches, and other attractions. A shopping center is also within walking distance. However, parking is a significant and recurring issue. The hotel's own parking is described as limited, often full, and requires advance reservation and payment. Many guests were forced to use expensive, off-site public parking facilities, sometimes at a considerable distance, leading to frustration.

Staff & Service
The staff at the hotel consistently receives high praise for their exceptional friendliness, professionalism, and helpfulness. Guests frequently commend their welcoming demeanor, efficiency during check-in and check-out, and willingness to assist with various requests, from providing directions to resolving room issues. Many reviewers highlighted specific instances of staff going above and beyond to ensure a pleasant stay, such as accommodating late arrivals or helping with luggage. The overall consensus is that the attentive and accommodating service significantly enhances the guest experience, often compensating for other minor inconveniences.

Additional Information
A notable concern raised by multiple guests is the presence of bed bugs in some rooms, which led to significant distress and the need for room changes. While the hotel staff generally responded by offering alternative rooms, some guests reported that the issue was acknowledged as a recurring problem. Another unique policy mentioned is a limit on how long the "do not disturb" sign can be displayed, with staff checking on rooms after three days. Guests should also be aware that while the hotel partners with a taxi service for airport transfers, some reported issues with pricing discrepancies upon arrival.