Atakosk Group Hotels

The hotel is widely recognized for its remarkably spacious rooms, offering a sense of openness and comfort that many guests compare to a large hall. This generous room size, combined with a generally high standard of cleanliness and the attentiveness of the staff, contributes to a pleasant stay for many. The breakfast quality is frequently highlighted as a significant positive, providing a rich and varied start to the day. Its central location makes it a convenient base for exploring the city, appealing to both sightseers and business travelers. The hotel is particularly well-suited for families, who appreciate the ample space and comfortable accommodations. To ensure a comfortable stay, it is advisable to inquire about the air conditioning and heating system, as some guests have reported issues with temperature regulation, and for groups of three or more, confirm the suitability of the bed arrangements.

Facilities & Amenities
The hotel's lobby is consistently praised for its cleanliness and pleasant ambiance, offering a welcoming first impression. However, guests frequently report that several other anticipated amenities are either unavailable or poorly maintained. The spa, sauna, hammam, and gym are often noted as being closed, dirty, or not in use, leading to disappointment for those hoping to utilize wellness facilities. The bar is also frequently mentioned as being closed, limiting evening options. While Wi-Fi is available, some guests experienced issues with its performance. Additionally, the hotel lacks an electric vehicle charging station, which some modern travelers find essential. Some guests also noted that the TV channel options are limited and basic, with no streaming services.

Cleanliness & Room Comfort
Most guests commend the hotel for its overall room cleanliness and the generous size of its spacious rooms, which often feature comfortable beds and clean sheets, with some even offering pillow options for enhanced comfort. However, feedback on room comfort is notably mixed. Some guests reported issues with the air conditioning and heating systems, describing them as ineffective or noisy, leading to uncomfortable temperatures. While many found the bathrooms clean, some encountered problems such as dirty or torn towels, hair in the sink, or issues with the bathtub, including broken caps or restrictions on use. Noise levels from outside, particularly from the roadside, were a concern for several guests, and some noted a strong perfume smell or issues with windows not closing properly. Additionally, sofa beds provided for extra guests were frequently described as uncomfortable and unsuitable for adults, and some experienced low cold water pressure.

Dining & Food Quality
The breakfast at the hotel receives predominantly positive feedback, with many guests describing it as rich, varied, and of good food quality, offering a satisfying start to the day. The breakfast variety is often highlighted, featuring a wide selection of fresh items, including high-quality cheese and deli products. However, some guests found the breakfast to be mediocre or not as extensive as expected for a hotel of its purported star rating, with a few comparing it to a hostel's offering. The hotel's restaurant and dinner menu received less favorable reviews, with some guests finding the à la carte options to be inadequate, overpriced, or simply not tasty. Additionally, the main restaurant was noted by some to close early, and while room service is available, the overall dining experience beyond breakfast appears inconsistent.

Location & Accessibility
The hotel boasts a highly advantageous central location, placing guests within easy reach of many city attractions and making it convenient for general public transportation. Many guests appreciate its accessibility to key areas, allowing for efficient travel whether for leisure or business. Despite being situated on a busy street, the hotel is often described as surprisingly quiet. However, the hotel's entrance has been a point of contention for some, described as "mysterious" or "absurd" due to its setup over a car dealership, which prevents vehicles from pulling directly up to the front for luggage drop-off. While parking is available and often sufficient, some guests reported difficulties finding spaces, particularly on weekends or during events, suggesting that parking can be a challenge at peak times. The hotel is also noted to be somewhat distant from the metro.

Staff & Service
The hotel's friendly staff consistently receives high praise from guests, who frequently highlight their helpful and attentive service. Many reviewers commend the team for their politeness, understanding, and willingness to assist with various requests, contributing to a positive and welcoming atmosphere. The check-in process is generally smooth, and guests appreciate the staff's professionalism. However, some experiences with service have been mixed; a few guests reported encountering inexperienced or unhelpful staff, particularly regarding luggage assistance or specific room issues. There were also mentions of limited English-speaking staff, which occasionally posed communication challenges. While room service is available, some guests noted that requests for items like an iron were ignored, and there were instances where promises made by staff were not fulfilled.

Additional Information
Guests should be aware of certain specific details that impact the overall stay. The hotel has an unusual invoice policy, as it reportedly does not issue invoices for reservations made through third-party platforms, which can be problematic for business travelers. There is also a water policy where guests are charged for bottled water in their rooms. The bathtub policy is also a point of concern, as the use of bathtubs is often restricted. Regarding room configuration, while rooms are spacious, double beds are sometimes formed by combining two single beds, and sofa beds provided for additional guests are frequently deemed uncomfortable. The hotel atmosphere can feel quite deserted, with many common areas like lounges and bars often closed. A significant recurring issue is the central AC and heating system, which frequently fails to regulate room temperature effectively, leading to rooms being excessively hot or cold, often accompanied by a noisy fan. Furthermore, basic amenities such as toothbrushes are not provided. Many guests feel the hotel's actual service and facilities do not align with its advertised hotel rating, often perceiving it as a 3-star rather than a 5-star property.