Arken Hotel & Art Garden Spa

This hotel is widely celebrated for its exceptional spa facilities, offering a tranquil escape that allows guests to fully relax and rejuvenate. Its unique setting, despite being in an industrial area, is transformed into a beautiful, park-like environment with natural light and artistic touches, making it a memorable destination. The hotel is particularly well-suited for couples seeking a peaceful retreat, business travelers attending conferences, and families looking for engaging activities. Pet owners will also find it accommodating, as dogs are welcome in certain areas. To enhance your stay, consider requesting a larger room for added comfort, and be aware of the spa's quiet policy to maximize your relaxation.

Facilities & Amenities
The hotel's spa is a standout feature, offering a wide array of experiences including various pools (both indoor and outdoor, some heated), multiple saunas, hot springs, and dedicated relaxation areas. Guests appreciate the mobile-free zone within the spa, promoting a truly serene atmosphere. Beyond the spa, the hotel provides a well-equipped gym for fitness enthusiasts. For leisure and entertainment, there are numerous games available, such as billiards, darts, shuffleboard, table tennis, and a selection of board games, fostering a social and engaging environment. The beautifully landscaped garden and outdoor areas also offer pleasant spaces for guests to unwind.

Cleanliness & Room Comfort
The hotel generally maintains a high standard of cleanliness throughout its premises, with many guests commending the well-kept rooms and public areas. While some rooms are described as cozy and comfortable, a recurring theme is their small size, with some guests finding them a bit tired or worn. Feedback on bed comfort is mixed; some guests find the beds comfortable, while others describe them as too soft or hard. In-room amenities often include a coffee maker, and some bathrooms are noted as spacious, though others are described as tiny. Noise levels can vary; some guests experience quiet stays, but others report noise from adjacent rooms due to thin walls, or from outside due to the industrial location or ongoing construction. The absence of air conditioning in some rooms can lead to uncomfortably warm conditions.

Dining & Food Quality
The hotel's dining experience consistently receives high praise, with the breakfast buffet being a particular highlight. Guests commend its variety, freshness, and high quality, often describing it as exceptional with a wide selection of hot and cold options. The restaurant offers delicious dinner and brunch experiences, with many guests raving about the taste, presentation, and overall culinary standard of the multi-course meals. The brunch buffet is noted for its extensive selection, including both savory and sweet dishes. While most feedback on food is positive, some guests have found the vegan food options to be limited or lacking in flavor. The dining areas are generally clean and well-maintained, contributing to a pleasant atmosphere.

Location & Accessibility
The hotel's location is a point of mixed feedback. It is situated in an industrial area near a port, which means it is far from the city center and traditional sightseeing attractions. This can be inconvenient for guests primarily looking to explore the city, as public transportation to the center is available but infrequent. However, for those with specific purposes, such as visiting the nearby Volvo Museum or attending conferences, the location is considered convenient. The surroundings offer a unique blend of industrial views and surprisingly pleasant green spaces and garden areas. The hotel provides ample parking, including EV charging stations, which is a significant advantage for guests arriving by car.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional service and friendly demeanor. Guests frequently highlight their helpfulness, attentiveness, and professionalism across all departments, from the reception to the restaurant and spa. The check-in process is often described as quick and efficient. Staff members are praised for their willingness to go the extra mile to assist guests, resolve issues, and ensure a comfortable stay. While the vast majority of feedback is positive, a few isolated instances mention unhelpful or rude staff, particularly concerning payment issues or specific requests. However, the overall consensus points to a highly dedicated and service-minded team that significantly enhances the guest experience.

Additional Information
The hotel maintains a strict mobile-free policy within its spa area, which is highly appreciated by guests seeking a truly undisturbed and relaxing environment. This policy extends to prohibiting alcohol and food within the spa, ensuring a serene atmosphere. The hotel is notably pet-friendly, welcoming dogs in designated areas, which is a significant benefit for travelers with furry companions. Guests should be aware that while the spa is a major draw, it can sometimes experience high occupancy, particularly on weekends, leading to increased noise levels despite the quiet policy. The hotel also offers various games and activities beyond the spa, providing entertainment options for all guests.