Arbella Boutique Hotel

The hotel's most notable feature is its prime location directly opposite Mega Mall, offering unparalleled convenience for shopping, dining, and accessing various services. This makes it an excellent choice for budget-conscious travelers and families seeking accessibility and value, as it places them at the heart of local amenities. Guests frequently highlight the friendly and accommodating staff as a significant positive, contributing to a welcoming atmosphere and often going out of their way to assist. However, a recurring concern is the aged condition of the furniture and general need for renovation, impacting the overall comfort and aesthetic. Despite these issues, the hotel provides free on-site parking, a valuable amenity in the area, making it convenient for those traveling by car. For an improved experience, guests might consider verifying room amenities upon check-in and managing expectations regarding the hotel's older decor, focusing instead on the excellent location and staff service.

Facilities & Amenities
The hotel offers a range of basic facilities, though many guests note that these are often dated or in need of repair. A common complaint revolves around the Wi-Fi, which is frequently described as slow and prone to disconnecting, hindering guests' ability to stay connected. Some rooms reportedly lack essential amenities like a working telephone or sufficient electric plugs, which can be inconvenient. Issues with the air conditioning system, including remote placement and overall effectiveness, are also mentioned. Furthermore, the TVs are often described as very old or non-functional. While the hotel does not feature a pool or Netflix, it does provide free parking on-site, which is a significant advantage for many. The overall impression is that the amenities are basic and could benefit greatly from modernization and better maintenance to enhance the guest experience.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly mixed, with a significant number of reviews expressing dissatisfaction. Many guests report encountering cockroaches in their rooms and bathrooms, which severely impacts their sense of hygiene and comfort. The furniture throughout the rooms is consistently described as very old and in poor condition, with some guests noting issues like dirty sofas, broken jacuzzis, and worn-out mattresses. There are also reports of dirty bedsheets and a general lack of thorough cleaning. Specific issues include damp smells in rooms, broken bathroom doors, and leaking toilets or showers that cause wet floors. While some guests found their rooms to be clean and the bedding fresh, the prevailing sentiment points to a pressing need for comprehensive renovation and improved housekeeping standards to ensure a comfortable and sanitary stay for all.

Dining & Food Quality
Feedback regarding dining options and food quality is varied. Some guests appreciate the breakfast buffet, describing it as good and delicious, offering a satisfactory start to the day. However, a common point of contention is the limited variety of dishes available at breakfast, which some find restrictive. There are also instances of conflicting information regarding whether breakfast is included in the stay, causing confusion for guests upon check-in. The restaurant staff receive positive mentions for their cheerful demeanor and helpfulness, contributing to a pleasant dining atmosphere. While the cost of the buffet is generally considered good value for money, some guests found the breakfast timing to be inconveniently late. Overall, the dining experience is seen as adequate for the price point, but with room for improvement in terms of menu diversity and clarity on inclusions.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, making it highly convenient for guests. It is situated directly opposite Mega Mall, providing immediate access to a wide array of shopping, dining, and entertainment options. Guests appreciate being within easy walking distance of numerous restaurants, cafeterias, grocery shops, and pharmacies, making daily errands and meal planning effortless. The availability of free on-site parking is a significant advantage, especially for those traveling by car, as it alleviates concerns about finding secure and affordable parking in the area. Its proximity to essential services and attractions makes it an ideal base for exploring the city, contributing positively to the overall guest experience despite other reported shortcomings.

Staff & Service
The staff and service at the hotel receive highly polarized feedback. Many guests commend the friendly, accommodating, and helpful staff, particularly highlighting the positive interactions with reception and restaurant personnel who are often described as smiling and willing to assist. This positive engagement significantly enhances the guest experience for many. However, a notable number of reviews report instances of poor service, including rude receptionists and uncooperative bellboys, leading to frustrating experiences during check-in and other interactions. Issues such as conflicting information regarding breakfast inclusion and a lack of daily room cleaning are also mentioned. While some staff members are praised for their excellent demeanor, the inconsistency in service quality suggests a need for more uniform training and customer service standards across all departments.

Additional Information
Several guests noted that the hotel's actual appearance differs significantly from the images displayed online, leading to disappointment upon arrival. The hotel is generally considered a budget-friendly option, offering reasonable accommodation for its price point, particularly for short stays. However, this often comes with the trade-off of older facilities. Some guests experienced issues with their room type allocation, receiving twin beds despite booking a king-size, and found that rooms sometimes lacked a telephone for internal communication. A recurring point of concern is the hotel's room cleaning policy, as daily cleaning is not consistently provided. On a positive note, the hotel is often flexible with early check-in and late check-out, which is appreciated by travelers needing extended stay flexibility.