ANEW Resort Hunters Rest Rustenburg

The hotel is a serene retreat nestled in a mountainous setting with lush gardens and an array of on-site activities, making it an ideal destination for a peaceful getaway from city life. Guests consistently highlight the friendly staff, overall cleanliness, spacious rooms, and diverse dining options as key features. It is particularly well-suited for families due to its dedicated kiddies' area and numerous activities, while couples can enjoy a romantic atmosphere and spa treatments. Business travelers also find it a good fit for its quiet environment and meeting facilities. To enhance your stay, consider requesting a room away from potential noise sources like the water pump, and be aware of the hotel's specific policies regarding dining takeout and cash payments to ensure a smoother experience.

Facilities & Amenities
Guests generally enjoy the large, clean main pool with ample lounging seats. However, the hot pool receives mixed feedback, with many finding it too small, more suitable for children, or not consistently heated. Some guests noted the jacuzzi requires pre-booking and an additional fee, and there were instances of it being under maintenance. The gym is described as well-equipped, though some guests reported difficulty accessing it. The spa offers a relaxing experience with highly praised treatments and passionate staff. Wi-Fi connectivity is available but can be spotty or unreliable in certain areas, which can be frustrating for guests needing to work. The hotel offers a wide range of activities, including a scenic hiking trail, a golf course, an adventure center with options like quad biking, and a dedicated kiddies' area with a playroom, ensuring entertainment for all ages. Other amenities like a pool bar are also available.

Cleanliness & Room Comfort
Room cleanliness is frequently praised, with many guests finding their accommodations spotless and well-maintained by the housekeeping team. Rooms are generally described as spacious and comfortable, with crisp linen contributing to a restful stay. However, some guests reported issues with dated furniture and fixtures, including cracks on walls, broken toilet seats, and mold in showers. Bathrooms specifically received mixed reviews, with some noting them as old, dull, or having unpleasant smells, and issues with hot water consistency or leaking taps. Air conditioning can be problematic, with reports of units not working effectively or leaking. Noise can be a concern, stemming from noisy neighbors, monkeys, or even a water pump located near some rooms. In-room amenities like fridges are appreciated, though some family rooms lacked advertised microwaves, and basic utensils were often missing.

Dining & Food Quality
Breakfast consistently receives high praise for its variety and quality, with guests enjoying a wide selection of freshly prepared options, including baked goods, smoothies, and excellent coffee from a dedicated machine. In contrast, dinner feedback is highly mixed, often leaning negative. While some found the buffet wholesome and fresh, many described it as expensive with limited options, poor quality, or even food shortages. À la carte dining also received criticism for long wait times and bland or unappetizing dishes. The restaurant atmosphere can be pleasant, but the air conditioning is often insufficient, making it uncomfortably hot. Restaurant staff service is a significant point of contention; while some individuals are singled out for exceptional service, many guests reported slow service, a lack of attentiveness, and an uninviting demeanor, which detracted from the dining experience.

Location & Accessibility
The hotel is set in a picturesque mountainous area of Rustenburg, offering tranquil surroundings and beautiful views that contribute to a peaceful getaway. It is conveniently located within a reasonable driving distance to the city center and close to local malls for shopping and dining. The property also borders the Kgaswane Nature Reserve, providing opportunities for scenic walks and exploration. However, guests noted that the road access to the hotel entrance can be challenging due to busy traffic and a lack of a dedicated deceleration lane. A prominent and frequently mentioned aspect of the location is the presence of monkeys roaming freely around the property. While some guests found this amusing, others viewed them as a nuisance, particularly around outdoor dining areas or self-catering units, and noted issues with them being fed by staff despite warnings.

Staff & Service
Staff friendliness is a recurring theme, with many guests commending the team for their warm greetings, helpfulness, and willingness to go "out of their way" to assist. Managers are often noted for their visible presence and hands-on approach, contributing to a positive guest experience. The check-in process is generally described as smooth, though some guests encountered significant issues with booking discrepancies that led to frustration, requiring management intervention. While housekeeping is praised for attention to detail and maintaining cleanliness, some reviews highlight inconsistencies, with rooms not being made up or supplies not replenished. Feedback on restaurant staff is notably mixed; while some individuals are singled out for exceptional service, many guests reported slow service, a lack of attentiveness, and an uninviting demeanor, which detracted from the dining experience.

Additional Information
A notable policy concern for many guests is the hotel's stance on takeout meals from the buffet, as guests are often required to dine in the restaurant even if they prefer to take food to their rooms. Some guests reported significant booking issues upon arrival, where reservations were not found, leading to frustrating delays. The hotel has a strict photography policy that prohibits professional cameras, which has caused inconvenience for guests planning photoshoots. Guests should also be aware that the hotel generally does not accept cash payments. The jacuzzi requires a separate booking and fee, and there are specific pool closing times that limit evening access. Some rooms, like Room 106, are located near a water pump that operates loudly throughout the day and night, significantly impacting sleep quality. Despite these points, the hotel often provides thoughtful touches for special occasions, such as room decorations, cakes, and personalized cards.