Andalouse Elegante Suite Hotel

This hotel is highly regarded for its exceptional staff hospitality and its prime location offering panoramic sea and airport views, making it a memorable choice for many guests. Its signature feature is undoubtedly its convenient proximity to the airport, which is particularly beneficial for travelers with early flights or those on a short stopover. The hotel’s comfortable and often spacious rooms appeal to families seeking ample space, while the serene atmosphere and beautiful vistas are ideal for couples desiring a relaxing getaway. To enhance your stay, it is advisable to confirm your room's location upon arrival to avoid potentially less desirable underground floors, and be prepared to arrange transportation if you plan frequent visits to the city center, as it is not within easy walking distance.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences vary. While the Wi-Fi is generally available, some guests reported slow speeds or poor connectivity, especially in rooms on higher floors, often necessitating a visit to the lobby for a better connection. The hotel features an elevator, but with only one serving all floors, waiting times can occasionally be prolonged, particularly during peak hours. A spa is available for relaxation, though some guests found it to be unexpectedly noisy, detracting from the intended tranquil experience. While specific recreational facilities like a swimming pool are not consistently mentioned, the overall amenities aim to provide a comfortable stay.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed, with many praising the hotel for its generally clean and comfortable accommodations, often highlighting spacious rooms and well-decorated interiors. However, some guests reported significant issues, including persistent bad smells in bathrooms, dirty bed linen, and even the presence of crawling insects or bed bugs, which caused considerable distress. Instances of dripping air conditioning units with visible mold were also noted. While some found the beds comfortable, others described them as hard. Additionally, issues such as thin walls leading to high noise levels, inconsistent hot water supply, and a lack of privacy in some rooms due to exposed windows were mentioned.

Dining & Food Quality
The breakfast at the hotel consistently receives high praise from guests, often described as amazing, very good, delicious, fresh, and balanced, with a wide variety of options available in the breakfast buffet. Many appreciate the rich selection, which caters to diverse tastes. However, some guests noted a lack of labels for vegetarian options, making it challenging for those with dietary preferences to identify suitable dishes. While the overall food quality is commended, a few guests mentioned that the breakfast service could sometimes finish early, and the restaurant menu for other meals was perceived as limited and comparatively expensive.

Location & Accessibility
The hotel's location is a significant advantage for many, primarily due to its close airport proximity, often just a 5 to 10-minute drive away, making it ideal for travelers. Despite being near the airport, guests appreciate that there is generally no airport noise, while still offering views of planes taking off and landing. However, its city center access is a recurring point of concern, as the hotel is situated on a steep hill and is quite a distance from downtown areas, making walking challenging and necessitating taxis or rental cars. While some restaurants are available nearby, the immediate vicinity lacks extensive facilities, and dedicated parking can be limited, often requiring street parking.

Staff & Service
The staff at the hotel consistently receives overwhelmingly positive feedback, with guests frequently describing them as exceptionally friendly staff, helpful staff, and cooperative. Their attentive service and willingness to go the extra mile to assist guests, including providing tour tips and accommodating requests, are highly appreciated. The check-in process is generally noted as quick and efficient. Many guests highlight the staff's pleasant demeanor and their ability to communicate in multiple languages, including Arabic and English, which greatly enhances the guest experience. Despite a few isolated reports of unconcerned or slow service regarding specific issues, the overall sentiment regarding customer service is one of strong satisfaction.

Additional Information
Guests should be aware that while the hotel offers tour booking services, there have been instances where the information provided regarding included fees was misleading, leading to unexpected additional costs during excursions. Furthermore, some reviews indicate a need for improved pest control measures, with reports of crawling insects and even bed bugs in rooms. Although the hotel aims to provide a comfortable environment, some guests noted a faint odor of stale smoke, suggesting that the non-smoking rooms policy might not always be perfectly enforced. It is advisable for guests to clarify all inclusions when booking tours through the hotel and to report any cleanliness concerns promptly.