Amus Hotel & Spa

This hotel offers a memorable stay, distinguished by its stunning high-floor facilities that provide breathtaking sea and sunset views, complemented by direct beach access via a convenient underpass. Guests consistently highlight the exceptional staff service, noting their friendliness, attentiveness, and professionalism. The cleanliness and comfort of the rooms are frequently praised, ensuring a pleasant stay, while the delicious and varied breakfast with its panoramic vistas is a standout feature. This hotel is an excellent choice for families seeking diverse pool options and child-friendly dining, couples looking for a relaxing getaway with romantic views, and sightseers due to its convenient location near Rhodes town. To enhance your experience, it is advisable to inquire about the seasonal air conditioning policy, as some guests experienced discomfort during warmer periods outside the designated summer season.

Facilities & Amenities
The hotel offers a wide array of facilities designed to enhance guest comfort and enjoyment. Guests can choose from multiple outdoor pools, including a tranquil rooftop pool with stunning views and a lively ground-floor pool with a unique waterfall feature, alongside a dedicated baby pool. An indoor pool and a spa area are also available, though some guests found the spa to be smaller than expected for a hotel of this caliber, with a somewhat inconvenient system for collecting pool towels. The gym is well-equipped with ellipticals, treadmills, a rowing machine, and various weight stations, providing ample space for workouts. While free Wi-Fi is available, some guests reported inconsistent signal strength in their rooms. Additional conveniences include a hotel shop and car rental services on-site, making it easy for guests to explore the island.

Cleanliness & Room Comfort
Guests generally find the rooms to be modern, clean, and comfortable, with many appreciating their spacious layout. The beds are consistently praised as huge and extremely comfortable, ensuring a restful night's sleep. While most rooms are well-maintained, some guests noted that the bungalows appeared a bit tired or outdated. A significant recurring concern is the seasonal air conditioning policy, which meant rooms could become uncomfortably warm outside the designated summer period, reaching temperatures of 25 degrees Celsius. Some guests also reported unreliable hot water on upper floors and occasional sewer smells in the bathroom. Noise levels can vary, with reports of street noise, corridor doors slamming, and sounds from furniture moving in rooms above, particularly on lower floors. Despite these issues, daily room servicing is generally good, though a few guests experienced inconsistencies with thoroughness.

Dining & Food Quality
Dining at the hotel receives considerable praise, particularly the breakfast buffet, which is consistently described as delicious, superb, and offering an excellent range of choices. Guests frequently highlight the amazing coffee and the fantastic views from the 10th or 11th-floor restaurant where breakfast is served. The buffet for dinner also provides a large selection of varied and generally tasty dishes, with the Greek food being especially well-received. However, some guests on longer stays found the options to become somewhat repetitive. While room service is noted for its restaurant-quality food at comparable prices, feedback on other dining options is mixed; the pool bar food was occasionally deemed overpriced or not very appealing, and the all-inclusive package had limitations regarding included drinks and access to all bars.

Location & Accessibility
The hotel boasts a good location, offering convenient access to several key areas. It is situated not far from the Old Town of Rhodes, with a bus stop right outside that provides easy and quick transportation into the city center. The airport is also just a short drive away, making arrivals and departures seamless. Guests appreciate the direct access to the beach via a safe and convenient underpass, which is particularly useful given the busy road that runs in front of the hotel. While the immediate surrounding area has limited dining and shopping options, the hotel's proximity to the bus stop and the availability of car rental services on-site, along with free parking, make it easy for guests to explore further afield. Some guests noted the beach directly by the property was not ideal for swimming due to waves.

Staff & Service
The staff and service at the hotel consistently receive high praise, being described as exceptional, amazing, and friendly across all departments. Guests frequently highlight their helpfulness, attentiveness, and professionalism, noting that staff members often go above and beyond to ensure a comfortable stay. The check-in process is typically seamless and quick, with guests appreciating the standard 12 PM check-out time and the option to leave luggage without hassle. Specific mentions include the attentive service from the housekeeping team, the expert service from the pool bar staff, and the overall welcoming attitude that makes guests feel valued. While the vast majority of feedback is positive, a few guests noted isolated instances where some staff members appeared less engaged or struggled to provide the expected level of 5-star service.

Additional Information
Guests should be aware of certain hotel policies and operational aspects that may impact their stay. A notable policy is the restriction on bringing outside food and drinks into the hotel, which some guests found inconvenient. For families, it is important to note that the kids' club operates with limited hours, offering only two short sessions per day, which may not align with expectations for a full-day program. Additionally, the pools close relatively early at 7 PM, which some guests found restrictive, especially during warmer evenings. A common issue observed is the early reservation of sunbeds by guests, which can make finding available spots challenging. On a more positive note, the hotel provides a convenient mobile app that allows guests to book restaurants and check menus, streamlining their dining experience.