Airport View Hotel

The hotel's most notable feature is its direct proximity to the airport and the provision of a complimentary airport shuttle, making it an ideal choice for transit travelers and those seeking convenience upon arrival or departure. Guests frequently highlight the friendly and helpful staff as a major asset, contributing significantly to a welcoming atmosphere. The rooftop bar is also a popular spot, offering a pleasant area for relaxation. This hotel serves as a "home from home" for many frequent visitors and is well-suited for business travelers due to its location near major business activities. For families, the availability of spacious rooms and a swimming pool adds to its appeal. To ensure a smooth experience, it is advisable to confirm breakfast inclusion upon check-in, as this can sometimes be a point of confusion, and be aware that live music on certain evenings might lead to noise.

Facilities & Amenities
The hotel offers several amenities designed to enhance guest convenience and relaxation. A notable feature is the swimming pool, which is described as a good area for relaxing, though some guests note it is covered and can be noisy when used for children's swimming lessons. Guests appreciate the reliable free Wi-Fi connection throughout the property. For those awaiting airport transfers, a dedicated waiting lounge for the shuttle is available. While the hotel does have a gym, many guests express disappointment with its condition, citing few and often non-working equipment, sticky surfaces, and a lack of sanitizer. Additionally, some guests report issues with the elevators being old or not consistently working, which can be inconvenient, especially for those on higher floors.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed, with many praising the overall neatness and cleanliness of the rooms and the provision of big towels. Some guests found their rooms to be spacious and appreciated the effective air conditioning. However, a recurring concern for many is the hard mattresses, which significantly impacted sleep quality for numerous visitors. The hotel's age is evident in the dated furniture, poor finishing of decor and tiling, and some rooms lacking a window. Other issues reported include bugs in the bathroom, a musky carpet smell in hallways, water not running or splashing from the bathroom, non-functioning room phones, and wobbly toilet seats. Guests also frequently noted the inconvenience of only receiving one cup and one towel in double rooms, and a general lack of storage space.

Dining & Food Quality
The hotel's dining options generally receive positive feedback, particularly the breakfast buffet, which many guests describe as very good, superb, and fantastic, offering a wide variety of food, including local dishes and fresh fruits. While the breakfast is praised for its quality and selection, some guests noted a lack of international choice. The restaurant serves well-prepared meals at reasonable prices, with traditional dishes available, and some evenings feature live music, enhancing the dining atmosphere. The rooftop bar is consistently highlighted as an excellent spot for drinks and relaxation. However, a few guests experienced slow service in the restaurant, and there were isolated incidents of staff attempting to overcharge for simple items like coffee. Additionally, there is an extra payment for takeaway breakfast containers.

Location & Accessibility
The hotel's location is consistently highlighted as its strongest asset, being very near to the airport and offering a complimentary airport shuttle service that is described as reliable and superb, effectively saving guests from airport touts. This close proximity to Kotoka International Airport makes it highly convenient for transit travelers and those with early flights. While the hotel is within walkable distance of the airport, the immediate surrounding area can be busy with traffic and honking, and some guests noted the presence of homeless people near the airport entrance. Parking space at the hotel is often described as small or insufficient. It's also noted that the shuttle service might not be available for domestic flight pick-ups, and check-in processes can sometimes be delayed despite the convenient location.

Staff & Service
The staff at the hotel generally receive high praise for being very welcoming, friendly, helpful, and attentive, contributing significantly to a positive guest experience. Many guests commend the quick check-in process and the staff's willingness to accommodate requests, such as late flight delays. The laundry team is noted for its quick turnaround, and the concierge and drivers are frequently described as amazing. However, there are recurring concerns regarding poor email response and communication from the hotel. Some guests experienced delays in check-in and found certain staff members to be unprofessional or to lack training in hospitality, particularly concerning issues like room readiness or providing sufficient towels. Despite these isolated negative experiences, the overall sentiment towards the staff's dedication to service is positive.

Additional Information
Several important details emerged from guest reviews that do not fit into other categories. The hotel is frequently described as old and dated, with many guests suggesting it is in significant need of renovation and modernization to meet current expectations, with some even suggesting its rating should be downgraded. A notable policy is the late check-out facility, which guests found to be available but overpriced. There is also a recurring issue with the room key system, where the key is required to activate power, potentially inconveniencing partners if one leaves the room. Guests should be aware that the hotel has a policy of providing only one towel for double rooms, a point of frequent frustration. Furthermore, live music on Thursday and Saturday evenings can generate significant noise until late hours, which may disturb business travelers or those seeking quiet.